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OKX now offers its services in Singapore through my.okx.com
As part of our commitment to deliver a secure, compliant and customer-focused experience, OKX will be offering its services in Singapore via the subdomain my.okx.com. This new subdomain will provide the same range of products and services previously offered on www.okx.com in Singapore. At OKX, we remain committed to enhancing our value proposition to deliver an exceptional and localized experience for our users. OKX SG teamPublished on Nov 12, 2024Updated on Feb 9, 2026AnnouncementsRestart of the call-auction mechanism of OKT
For the sake of the fairness, we are going to restart the call-auction mechanism of OKT pairs. 1. OKT spot trading: OKT/USDT, OKT/BTC, OKT/ETH: 8:00 am UTC on Jan. 19. 2. All OKT trading pairs will have zero trading fees for 30 days. The taker and maker fee will both be zero for regular and professional users. The trading volume of these zero trading fee pairs will not be calculated in your level of trading volume.Published on Jan 18, 2021Updated on Nov 17, 2025AnnouncementsMcLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on Sep 18, 2024Updated on Sep 8, 2025FAQ13Notice of Adjustment on Margin Call Coefficient and Trading Fees
Fixed-margin margin ratio = (Margin + UPL)/Position margin - adjustment coefficient Cross-margin margin ratio = Equity balance/Position margin - adjustment coefficient If the investor's margin ratio breaches 0%, a margin call will be triggered. Essentially: For LTC 10x contract, if the loss has reached 90% of the position margin, a margin call will be triggered. For LTC 20x contract, if the loss has reached 80% of the position margin, a margin call will be triggered. 2.Published on Jan 18, 2018Updated on Nov 17, 2025AnnouncementsHow do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?Published on Jan 12, 2023Updated on Mar 2, 2026FAQ9,581How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Apr 23, 2026FAQ51OKX Announcement on Listing Matr1x (MAX) for Spot Trading and Commencing Call Auction
OKX is committed to providing you with better products and quality services. OKX Team August 5, 2024Published on Aug 5, 2024Updated on Feb 9, 2026AnnouncementsEligible OKX customers impacted by SUI Call Auction delays will receive compensation
If users have any questions about this or issues, please contact OKX through the customer service channel, and the team will investigate in due course. We apologize for the impact and inconvenience caused. We will deeply reflect on the underlying causes of this incident, optimize the system's robustness and internal processes.Published on May 4, 2023Updated on Nov 17, 2025AnnouncementsHow do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on Feb 24, 2026FAQ22OKX has completed distributing compensation for users impacted by SUI Call Auction delays
For more details, please refer to our previous announcement: Eligible OKX customers impacted by SUI Call Auction delays will receive compensation For additional inquiries regarding the compensation, please contact us through the official OKX Telegram group or via the Support Center. Thank you for your continued support. We appreciate your trust in us and assure you of our best services at all times. OKX May 5, 2023Published on May 5, 2023Updated on Nov 17, 2025AnnouncementsHow do I reach out to OKX Singapore customer support?
OKX Singapore is committed to addressing all user-reported issues promptly. Here’s what you can expect after you have submitted a request for help: Response time: We aim to respond as promptly as possible, and always within 6 hours of receiving your request. Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue.Published on Jun 18, 2025Updated on Nov 17, 2025FAQ2USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on Oct 21, 2025Updated on Dec 18, 2025FAQ13Disclaimer for P2P trading services
Third parties, such as verification service providers, escrow agents, payment providers, custodians, and/or banking partners, may be involved in any OKX P2P trading services transactions. You may be subject to the terms and conditions of these third parties. OKX shall not be responsible for any loss arising or resulting from any third party.Published on Sep 15, 2023Updated on Nov 17, 2025Announcements26,936ETH Merge service update
Fiat services The Merge will not affect fiat services. Convert The Merge will not affect ETH convertion services. For any inquiries regarding this listing, please feel free to contact us in the official OKX Telegram group or via the Support Center. OKX August 27, 2022 (UTC) Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on Aug 27, 2022Updated on Nov 17, 2025AnnouncementsSuspension the FIX API service
The FIX API suspension the service at 00:00 on December 9, 2017 (Beijing Time). The REST API and WebSocket API are still available. Please add our API customer support WeChat (ID: ApiSupport) for API-related questions. IF new API service is launched , we will notify you again. Once again, thank you for your attention. OKX December 8, 2017 18: 30Published on Dec 8, 2017Updated on Nov 17, 2025Announcements