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How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder.Sample of the supported POA documents Full bank statement for verification purposes Electricity and water bill for verification purposes Internet bills for verification purposes EJARI for verification purposesPublished on May 7, 2024Updated on Nov 17, 20251,104How do I generate AI artwork on OKX marketplace?
This flexibility allows creators to have more control over their earnings, making it an attractive feature for both newcomers and established artists.Steps to generate AI artwork on OKX NFT Marketplace: Open your OKX app, go to Marketplace in your wallet and select Create Select Create to start generating your AI artwork page Select Generate AI artwork to start You can Describe your idea and Choose an art style based on your preferences and select Generate artwork You'll need to review your walletPublished on Nov 13, 2023Updated on Sep 12, 202523How do I submit my proof of address (POA)?
Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license.Published on Sep 5, 2023Updated on Feb 23, 20264How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on Sep 5, 2023Updated on Feb 12, 2026844A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: Driver's license (if the address is visible and matches the address provided) Government-issued IDs with your current address Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name Documentation or voter identification listing your full address and legal name issued withinPublished on Sep 25, 2023Updated on Mar 13, 20266,446What should I do if I want to withdraw assets that are not supported on other platforms?
Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.Published on Apr 8, 2025Updated on Feb 3, 20269How do I create NFTs?
Try out the AI-generated artwork function in OKX App today and list your very first NFTs.Create NFTs on the web Open and connect your OKX wallet and find Marketplace > NFT Market Select Create NFT to get started Open NFT Market page to start creating NFT Select the blockchain network on which you wish your NFTs to exist, then fill in your descriptions for them Select Create NFTs once you've confirmed all the details, then confirm the signature and pay the required network fee to proceed.Published on Jun 8, 2023Updated on Mar 4, 20261,408How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Nov 17, 20256,850What should I do if I forget to fill in tag/memo?
You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction.Published on Oct 15, 2024Updated on Mar 4, 2026109How do I fix errors when submitting my institutional verification?
Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections.Published on Oct 10, 2024Updated on Oct 8, 202560How do I download a P2P order receipt?
To download a receipt, the order must be completed and marked Fulfilled. Download is disabled for you if a completed order is in dispute status. Select Download option to proceed to the next phase You can also click Download on the order detail page. Select Download button to proceed to the next phase Once the download is completed, check the Downloaded section of your browser to see if the download was successfulPublished on Dec 17, 2024Updated on Feb 9, 202667My phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on Jan 27, 20267My mobile phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 22, 2023Updated on Jan 27, 2026458How do I verify an individual account from Mexico?
If you have any questions, start with our AI chatbot: you can find it in the OKX support center on the website or on the app. You can also contact our customer support through chatbot.Published on Sep 25, 2023Updated on Feb 9, 2026167How do I trade using Cross and Isolated Modes?
The margin level is determined using the mark price. To learn more about mark price, visit here.What's Cross Margin mode? In Cross Margin mode, all cross positions under the same margin asset share a unified margin balance. In the event of liquidation, your maximum loss is capped at the balance of all margins under the same asset, along with all cross positions under the same margin asset.Published on Jun 27, 2024Updated on Mar 13, 202669