You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.

After you become a lead trader, you can continue carrying out trades on the regular trading page. If a trade involves one of your selected lead trade contracts, a signal will be automatically sent to traders copying you, and they’ll automatically copy the trade at the market price. Lead traders can lead trades in spot copy trading, futures copy trading, and bots trading.

When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud? If you choose to back up your wallet with iCloud or Google Drive, you'll store your wallet's seed phrase safely in your iCloud, Google Drive or Huawei Cloud. To back up your wallet with iCloud, Google Drive or Huawei Cloud, you need to set a password to protect your seed phrase.

Visit here to find out more about the possible reason for the failure of spot lead trade.

If you are interested in how to secure your MPC wallet, check it out here: How do I secure my MPC Wallet?What are the benefits of using a keyless wallet? Effectively spread risk, no need to safeguard private keys OKX keyless wallet distributes ownership of the private key among multiple parties, reducing the risk of theft or loss of assets.

One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.

Find out more about the DApps which temporarily don't support AA Smart Account.7. Why can’t I create an AA Smart Accounts anymore? Our platform has discontinued the feature for creating new AA Smart Accounts Wallets. As a result, you are no longer able to create a new AA Smart Accounts Wallet. However, this change does not affect existing users. If you previously created an AA Smart Accounts Wallet, you can still import and use it normally.

It's highly recommended to back up your Share 3 to your device's cloud (iCloud, Google Drive, or Huawei Cloud) to prevent the loss of your assets. To back up your Share 3 data, go to your device's cloud service and set your password for encryption. Share 3's data will be uploaded to your device's cloud and it'll be removed from your device to secure your private key shares.

Note: Trader Mode feature is currently being upgraded and is being rolled out gradually through a phased (gray release) deployment. This article is written based on the latest version of the Trader Mode feature. If you haven't yet been included in the phased rollout, the interface and actual user experience may still reflect the previous version and may differ from what is described here. Once the feature is fully released, you'll be able to experience the latest functionality.

If you’re ever unsure or need help, don’t hesitate to reach out to OKX Support.

Cloud back up: if you choose to back up with Cloud, your wallet's seed phrase will be securely stored in iCloud, Google Drive, or Huawei Cloud. To back up your wallet using these services, you must set a password to protect your seed phrase. This password will be required when restoring your wallet. Each Apple ID, Google account, or Huawei ID is linked to a single backup password. If you back up another wallet, you'll need to verify the previously set password.

Disputes: The laws of the State of California govern all matters arising out of or relating to this Agreement without giving effect to any conflict of law principles. Any dispute or claim arising out of or related to this Agreement shall be subject to binding arbitration administered by JAMS (see www.jamsadr.com). The JAMS arbitration shall be conducted in San Francisco, California before a single JAMS arbitrator, who shall be a retired judicial officer.

If the recipient is another trading platform, please reach out to their customer support for help.

For more information on this, check out the audit report here. OKX Account Abstraction audit report - 2023.06.28 The AA Smart Contract Account (Account Abstraction) module of OKX Web3 Wallet has passed a security audit conducted by the third-party security firm SlowMist. The audit was completed on June 28, 2023, and all identified risk items have been fixed. For more information on this, check out the audit report here.

If you've initiated a crypto deposit into your OKX Wallet but it hasn't arrived yet, you may find out more about it here.