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Why can’t I see or use my crypto balance?
Learn more here.I see a balance mismatch due to settlement delay Why does this happen: In rare cases (such as system upgrades or heavy market activity), there may be a short delay before balances are updated across accounts. What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete?Published on Oct 14, 2025Updated on Jan 15, 20265Why hasn’t my deposit arrived yet?
If you see your transaction pending on the blockchain but not in your wallet, you may need to wait a while for a few blocks to be confirmed. If you don’t see the transaction pending on the blockchain, this means your transaction hasn't gone through. Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address.Published on Mar 27, 2024Updated on Sep 12, 2025309Quote sorting
I see multiple Anonymous makers submitting quotes for my RFQ, however after they expire I only see one expired quote with the "ANON" desk ticker. Why does this not show expired quotes by all of the Anonymous makers? In order to help ensure that Makers who wish to remain anonymous are protected, we do not show more than one expired or canceled anonymous quote on the RFQ Board.Published on Jun 30, 2022Updated on Sep 10, 202511Passkey FAQ
You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to version 6.111.0 or above. You'll then see an option in your Security Settings to delete the passkey manually if needed.9. What if I see a pop-up notification saying passkeys aren't supported in my region when logging in?Published on Mar 19, 2025Updated on Mar 4, 2026117Lead trader: why is the total order in the Lead Trade and Open position tabs different?
When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on May 13, 2024Updated on Feb 9, 202632Where do I find limits, fees and processing time details for cash withdrawal?
Otherwise, you'll see No fee stated. When selecting a withdrawal method, you'll always see the processing fees. The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you withdraw 10 USD or 1,000 USD.Published on May 23, 2025Updated on Mar 4, 202634How to share the P2P trading ads?
Share your ads by selecting the Share icon You'll see QR code being displayed along with the details of your ad. Select Save to save it to your phone and start sharing it with your audience right away. Save the QR Code and share it to proceed with trading You can also share the ad by copying the link and sharing it with your audience. On the Web On the P2P trading page, select More and select My ads.Published on Sep 1, 2023Updated on Nov 17, 202582How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on Mar 20, 2025Updated on Dec 3, 2025196Where do I find limits, fees and processing time details for cash deposit?
Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on May 23, 2025Updated on Feb 12, 202628How do I automate my trades?
You'll be seeing all of our bots here. If you’re familiar with bot trading, you can create the bot you want by selecting the bot and selecting Create. Scroll down and select Bot Marketplace. Here you'll see all the trading bots currently running. Select a bot: at the moment, you can select and view the running bots from Smart portfolio, Recurring buy, Spot grid, and Future grid. You can sort these bots by Profit and Loss rate, number of copies or maximum drawdown.Published on Oct 1, 2024Updated on Nov 17, 202510How do I buy crypto with my cash balance?
Why am I seeing a subset of crypto on Buy/Sell crypto list when buying with my cash balance? The list of cryptocurrencies available on the Platform only includes those that are currently supported. If you wish to access more crypto pairs and trading functions, you can navigate to Spot Trade or DEX.4. After buying with my cash balance, where can I view the crypto I purchased?Published on Nov 16, 2023Updated on Feb 9, 2026365OKX Web3 wallet customer review reward from Sourceforge terms and conditions
OKX and/or SourceForge reserve the right to interpret the terms and conditions of this promotion as it sees fit, and reserve the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service and SourceForge Review Guidelines and Terms of Use for more information. OKX and/or SourceForge are not responsible for technical, pictorial, typographical, or editorial errors or omissions.Published on Aug 7, 2023Updated on Aug 28, 202555Copy traders FAQ
Ranking by Overview You can also select Overview to see a comprehensive ranking of lead traders, which we calculate by weighting multiple indicators for each trader.Published on Sep 1, 2023Updated on Feb 12, 2026181How do I deposit AED with Simple bank transfer?
You'll see a connection successful page below confirming that your account has been added Successfully linked with OKX via Simple bank transferHow do I make an AED cash deposit using a linked bank account via Simple bank transfer?Published on Jun 11, 2025Updated on Apr 3, 202611I haven't received the SMS code
Cooling period after failure: If you see “SMS sending failed,” wait about 2 hours before trying again. Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance. If you still don’t receive any messages, follow the steps below to use another authentication method.On the app Select Didn't receive anything?Published on Aug 16, 2023Updated on Mar 30, 202632,643