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OKX P2P user transaction rules
In the event that additional fees are charged by the payment service provider, the seller must provide proof of transaction to clearly show the amount deducted. When placing an ad, the sellers' instructions in the Terms of Trade must not contradict the rules of this User Transaction Policy (price, fees, remarks, etc.).Published on Sep 5, 2023Updated on Aug 28, 2025FAQ1,013Common scam tactics
Before making any payment, ensure you understand the nature of the transaction and deal only with trusted entities. Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,596Launch of Perpetual Swap & Transaction Fee Adjustments
At the meantime, the transaction fees of our different markets will be adjusted as follows: NOTE: in the event of the delay of the launch of perpetual swap trading, the fee adjustments will still be effective from 17:00 Dec 10, 2018 (CET, UTC +1). Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Nov 30, 2018Published on Nov 30, 2018Updated on Nov 17, 2025AnnouncementsOKX Wallet has supported risky transaction interception
This may occur when an attacker generates an address similar to one you have recently used (address prefix and suffix are the same), potentially creating fake records such as USDT transfers to you, increasing the likelihood of copying it as a hacker address in your transaction history. Please proceed cautiously if you encounter these risk interceptions when trading on the chain. You can refer to more risk examples here.Published on Jul 19, 2024Updated on Nov 17, 2025AnnouncementsOKX's Announcement on the Completion of the Futures Upgrade and the Resumption of Transactions
Dear OKX users: The Futures transaction which was suspended due to the upgrade of the real-time settlement function is resumed now. Settlement issues: Futures contracts will not be settled today because the resumption of transactions was after the normal settlement (08:00 UTC) , and normal settlement will be resumed at 08:00(UTC) tomorrow. We apologize for the impact during this period and thank you for your understanding.Published on Dec 29, 2020Updated on Nov 17, 2025AnnouncementsWhy is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026FAQ196How do I deposit USD with international wire transfer as a UAE user?
You can review your deposit history: On the web: select Assets > Deposit > All deposits On the app: select Activity > select the transactions Web: review your deposit history on the deposit page App: review your transactions on the Activity page, select your deposit to view6. Where do I find limits, fees and processing time details for cash deposit? Payment limits, fees and processing time information will be displayed on the payment method. For more details, check here.Published on May 8, 2025Updated on Dec 31, 2025FAQ4What can help prevent P2P crypto scams and protect my assets?
In-person cash transactions In this crypto scam, users prefer to buy and sell cryptocurrency face-to-face and in cash. However, by transacting offline, scammers could pay you in counterfeit money or obtain payment without releasing the crypto. In such events, our customer service team can't validate the transaction because of the lack of legitimate proof. Therefore, traders who select this payment method type must be aware of the risks before transacting in cash.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,458How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on Sep 12, 2025FAQ43How do I buy with debit / credit cards?
Why am I receiving an error when adding a debit or credit card? If you're experiencing difficulty with adding your card, please double-check that the card details you entered are accurate. If you're still having issues, reach out to us here for assistance. On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card?Published on Feb 22, 2024Updated on Dec 31, 2025FAQ578Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on May 13, 2024Updated on Sep 8, 2025FAQ338How do I avoid scams from off-site communication in P2P transactions?
Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails. If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on Sep 11, 2025Updated on Sep 26, 2025FAQ12OKX P2P block trade: Enjoy seamless and secure high-volume crypto transactions
Our platform is designed to support large-volume transactions seamlessly, offering over 1,100+ payment options and 100+ currencies. Why choose OKX P2P block trade? Large trades made simple: OKX P2P simplifies the process of buying and selling large amounts of crypto, so you can trade with confidence. Maximum security: We collaborate with verified Block Trade Merchants to guarantee secure and speedy transactions, as well as efficient dispute resolution.Published on May 17, 2024Updated on Nov 17, 2025AnnouncementsNew upgrades for better copy trading experience
They are: MATIC-USDT / LINK-USDT / OP-USDT / SHIB-USDT / FIL-USDT / GALA-USDT / AVAX-USDT / TRX-USDT / EOS-USDT / BCH-USDT / ATOM-USDT / FTM-USDT / AXS-USDT / BNB-USDT / MANA-USDT / UNI-USDT / SAND-USDT / MASK-USDT / DYDX-USDT / NEAR-USDT / APE-USDT Last but not least, we have upgraded the Profit and Loss (PnL) view to provide you with better visibility on your gains and losses. Some of these include net profit after transaction fees. More updates to come in the upcoming weeks.Published on Mar 21, 2023Updated on Nov 17, 2025AnnouncementsHow do I deposit AED with Simple bank transfer?
Why am I not able to see the "Deposit cash" feature? To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Why am I only able to select certain payment method types?Published on Jun 11, 2025Updated on Dec 30, 2025FAQ11