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How do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on 13 Dec 2023Updated on 27 Jan 2026FAQ961What should I do if the T+N security protection is triggered and I can't trade?
In all cases, the system will automatically release the restriction once the timer expires. We recommend waiting patiently until the unlocking time. If buying or selling crypto triggers the platform's risk control, please refer to this article here for additional information.Published on 17 Mar 2023Updated on 13 Mar 2026FAQ2,456Why hasn't my deposit been credited?
In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.Published on 1 Sept 2023Updated on 3 Mar 2026FAQ13,699Why hasn't my withdrawal arrived in the account?
In such a case, you can reach out to our customer support for assistance. Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ20,501What should I do if I mistakenly withdraw crypto via the wrong network?
For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4. Return to your Web3 wallet, select Send > select crypto and network Select send in your Web3 wallet 5. Paste the deposit address you copied from your exchange account Paste your deposit address 6.Published on 17 Mar 2023Updated on 26 Jan 2026FAQ5,409UA FAQ
In this case, you can upgrade your account level to enjoy a higher borrow limit. Please refer to https://www.OKX.com/fees (3) If neither (1) nor (2) is your case, you may not able to borrow cryptos as too many users are borrowing cryptos at this time. You can try again later. 7. How can I arbitrage via Unified account?Published on 11 June 2021Updated on 29 Aug 2024Product documentationIraq P2P campaign: Earn 50 USDT
This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted.Published on 30 Oct 2023Updated on 17 Nov 2025AnnouncementsSaudi Arabia P2P campaign: Earn 50 USDT
This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted.Published on 30 Oct 2023Updated on 17 Nov 2025AnnouncementsAddress type upgrade FAQ
In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.Published on 26 Aug 2025Updated on 30 Dec 2025FAQ858New criteria for creating ads on the P2P marketplace
The new criteria include: The duration of time you've been a registered user with us; The minimum number of completed orders; The minimum number of unique users you've traded with; The minimum completion rate; The minimum number of buy orders; The minimum number of sell orders; The minimum net gain (total bought value minus total sold value) within the last 6 months; The maximum number of dispute cases you're liable for.Published on 31 July 2023Updated on 17 Nov 2025AnnouncementsWhy is my deposit not credited even when all information is correct?
In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on 17 Oct 2024Updated on 12 Feb 2026FAQ1,734Suspension of ETHK deposits and withdrawals
In the case that no new asset is generated during the hard fork, OKX will open ETHK deposits and withdrawals after confirming the stability and security of the Ethereum mainnet. The specific timing for this will be announced separately. If the hard fork minted new tokens, OKX would consider the chain with the higher hash rate as ETH and those with the lower hash rate as forked chain, based on the ETHK balance snapshot taken on OKXChain after the Ethereum London update.Published on 5 Aug 2021Updated on 17 Nov 2025AnnouncementsOKX P2P dispute handling rules
If the buyer is unresponsive or refuses to cooperate, the seller may report the case to law enforcement agencies. The seller bears full responsibility in regards to the release of crypto without verifying full payment, which is crucial in maintaining the integrity of the transaction. OKX is not responsible for any resulting losses and can not guarantee the recovery of outstanding funds. 4.Published on 28 Aug 2023Updated on 11 Mar 2026FAQ1,104Crypto Start: Earn USDT with Your First P2P Trade!
This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted.Published on 11 Dec 2024Updated on 17 Nov 2025AnnouncementsOKX P2P MENAS: Invite a friend and earn a share of 5,300 USDT
This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted. 16.Published on 9 Dec 2024Updated on 17 Nov 2025Announcements