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How do I use a physical security key to protect my account?
We support advanced authentication methods, including hardware security keys, to help protect your account. You can use a hardware security key in two main ways:1. Passkey Based Authentication Use your hardware security key to verify your identity during logins and key actions—such as withdrawals—offering an extra layer of security against unauthorized access.Published on 10 Jan 2025Updated on 12 Feb 2026FAQ17,929What should I do if the T+N security protection is triggered and I can't trade?
What is T+N (Security protection for buying crypto)? T+N refers to a security protection mechanism for cryptocurrency purchases. When you buy crypto through P2P on the platform, the system performs a comprehensive risk assessment of the transaction. Based on this assessment, it may temporarily restrict the withdrawal and P2P resale of the equivalent assets for N days.Published on 17 Mar 2023Updated on 4 Apr 2026FAQ2,641Understanding OKX's Security Fund
Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses. OKX is not an insurer, and the Security Fund does not cover losses arising from a user's individual trading decisions, security breaches, or unexpected market events. Users are always solely responsible for their own risk management.2.Published on 25 Mar 2026Updated on 6 Apr 2026FAQ3What's OKX Security Assistant?
OKX Security Assistant is an application developed by our security team to protect our Windows users, prevent virus and trojan attacks, and safeguard user assets. When you receive a risk alert from OKX Security Assistant on a Windows device, it indicates that the current device environment may pose threats to your account and asset security.Why did I receive a risk alert from the OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 2026FAQ14How do I secure my exchange account?
For more information on preventing phishing attacks, please refer to: How can you protect yourself from phishing website scams? How can you protect yourself from a phishing attack? We recommend following the above guidance to enhance your account security. OKX will work together with you to safeguard your account, reduce the risk of cyber threats and scams, and protect your digital assets. Strengthening account security is the first step toward protecting your assets.Published on 12 June 2024Updated on 23 Mar 2026FAQ1,315How can I protect myself from scammers?
Here are some tips to avoid potential scammers and learn how to secure your assets.1. Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller.Published on 21 Aug 2023Updated on 3 Mar 2026FAQ12,072How can you protect yourself from a phishing attack?
For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way.Published on 17 Aug 2023Updated on 3 Mar 2026FAQ3,692How do I protect my account from Trojan horse takeovers?
Separate devices: keep your authentication and passkey apps on a secondary secure device when possible.Device safety Avoid jailbreaking or rooting your devices. Protect devices with strong PINs, biometrics, or secure locks. Refrain from visiting untrustworthy websites or installing unknown software. Use devices and software from reputable sources only. Note: If your email, authenticator, and passkey accounts share the same login, a hacker could compromise all of them at once.Published on 30 May 2025Updated on 5 Feb 2026FAQ11How do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ32OKX P2P block trade: Enjoy seamless and secure high-volume crypto transactions
Introducing OKX P2P block trade — your gateway to secure, high-volume crypto transactions. Level up your crypto game and trade with confidence today. What is OKX P2P block trade? OKX P2P block trade is a special service designed to trade large amounts of Bitcoin and other cryptocurrencies securely and efficiently. How does OKX P2P block trade work? Block trading in crypto is similar to large trades in traditional markets.Published on 17 May 2024Updated on 17 Nov 2025AnnouncementsOKX smart account has been upgraded to provide enhanced security for your assets
Dear OKX users, To enhance the security of your assets, OKX Wallet has upgraded the contract of the smart account for the EIP-1271 signature method. This upgrade aims to prevent the theft of your assets by malicious websites. To complete the contract upgrade of your smart account, please ensure that you've upgraded your OKX app to the latest version.Published on 13 Nov 2023Updated on 17 Nov 2025AnnouncementsImportant updates to payment methods in: COP, ARS, MXN and PEN
PEN A new dedicated "CCI number" field will be added for several payment methods: Bank transfers, Interbank, Scotiabank Peru, and Banco de Credito. Please update your 20-digit "CCI number" to continue using these payment methods seamlessly. 4. ARS A new validation rule (numbers 0-9 only, length: 22) will be applied to the "CBU/CVU" field for all ARS payment methods that include it.Published on 10 Dec 2025Updated on 19 Dec 2025AnnouncementsOKX will list POR, ARG, MENGO for spot trading
Flamengo, a Brazilian sports club based in Rio de Janeiro, established themselves as one of Brazil's most successful sports clubs in the 20th century during the era of state leagues in Brazil. Flamengo is the most popular club in Brazil, with over 40.2 million supporters as of 2020. It is also Brazil's richest and most valuable football club.Published on 23 Sept 2022Updated on 17 Nov 2025AnnouncementsSUI user terms
Regulation S and Securities Law Compliance. 1.1 You are not a U.S. Person as defined in Rule 902(k) of Regulation S (“Regulation S”) under the U.S. Securities Act of 1933, as amended (the “Securities Act”).Published on 21 Apr 2023Updated on 17 Nov 2025AnnouncementsWhat's KYC: What to expect and why it matters?
You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC? We’re constantly improving the KYC experience to make it faster, safer, and more user-friendly.Published on 24 June 2025Updated on 6 Apr 2026FAQ55