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Do I need to pay fees for deposit and withdrawal?
The fee amount is based on the transaction (a more complex transaction means that more computational resources will be consumed), hence a higher fee will be charged. The withdrawal fee deduction logic may vary slightly depending on your app version:3.1 Latest App version (e.g., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance.Published on 1 June 2023Updated on 16 Mar 20265,586How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?Published on 9 May 2025Updated on 4 Mar 2026322A beginner's guide to identity verification
Can someone else contact customer support on my behalf about my account or identity verification? No. For security and privacy reasons, we can only discuss account-related or identity verification information with the actual account owner. If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.Published on 25 Sept 2023Updated on 25 Mar 20266,461What are Source of Funds (SoF) and Source of Wealth (SoW)?
Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance. For example, if you have multiple sources of wealth but the largest portion of your personal wealth comes from your salary, you only need to select Employment Income as your source of wealth.Published on 24 Dec 2024Updated on 18 Apr 2026770Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
That means a fake polynomial has a chance of to pass a random sampling inspection. If we do the sampling inspection n times, the chance will decrease to . We implement the extension_factor default as 16 and the sampling inspection default time as 16, so the security level will be 80 bits.Published on 10 May 2023Updated on 8 Sept 2025179Common scam tactics
Exercise the practice of verifying the individual's identity when someone pretends to be a government officer, company officer, job hunter, and others. You can independently search for relevant contact information and directly reach out to them, rather than using the provided phone number or email address. Avoid casually sharing personal information such as Social Security numbers, bank account details, or credit card information.Published on 28 Sept 2023Updated on 6 Feb 20262,652How do I check on updates to my support ticket?
If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only.Published on 17 Oct 2025Updated on 18 Apr 202650Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on 25 Jan 2024Updated on 11 Feb 20263,688What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on 17 Oct 2024Updated on 29 Mar 2026253What should I do if I want to withdraw assets that are not supported on other platforms?
This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on 8 Apr 2025Updated on 3 Feb 202610How do I select the correct network for my crypto withdrawals and deposits?
Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds.Published on 22 Aug 2023Updated on 23 Apr 202621,415Why haven’t I received a reply from the blockchain project team?
Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks? We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions.Published on 17 Oct 2025Updated on 27 Jan 202613What's Options trading?
That means, if you use BTC-USDT perpetual to hedge options, it'll not bring any margin offset benefit. Portfolio margin liquidation starts with delta hedging, which means using perpetual or future to hedge delta risk instead of liquidating options directly to avoid slippage on options. Please be mindful of the account risk as liquidation could be very costly too.Which position type should I choose when trading Options on OKX?Published on 19 Nov 2024Updated on 20 Apr 202611Affiliate activity portal - join page enhancement
This means that the Join page can only display one activity at any given time. However, you're free to enroll in multiple activities. How do I select another activity to promote? Simply check the checkbox on the other activity that you're trying to display on the Join page. Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on 8 June 2023Updated on 25 Mar 2026221How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on 3 July 2025Updated on 10 July 202537