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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount.Published on 17 Oct 2024Updated on 1 Jan 2026415How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on 3 July 2025Updated on 10 July 202536How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 6 Apr 20267,025How do I become part of the OKX P2P Merchant Program?
Friendly reminder: Before recording, please check if your phone is on silent and make sure the camera and microphone permissions are enabled.Condition 2: Complete 20 buy or sell crypto transactions You need to complete 20 or more transactions in the [Quick Zone] and [Favorites Zone]. For more P2P trading guides, please refer to: Complete Guide to P2P Trading How to use P2P Express/sell?Published on 25 Nov 2022Updated on 29 Jan 2026719What are the rules for P2P order cancellation?
Payment Completed How does the restriction work?Published on 16 Aug 2023Updated on 13 Apr 20261,773How do I make a withdrawal? (web)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on 22 Aug 2023Updated on 27 Mar 20261,579How do I start onboarding as an institutional user?
Once identity verification is completed, it can't be canceled or changed.Accounts that have already completed individual verification can’t be converted to corporate verification. If you need to complete corporate verification, we recommend creating a new account and applying for corporate verification separately.How many accounts can a company register?Published on 10 Oct 2024Updated on 2 Feb 202653How do I convert my crypto?
If you didn't select Convert within 10 seconds, you'll need to select Refresh to receive a new conversion rate and complete your order.Published on 3 Sept 2024Updated on 9 Feb 20261,320OKX Learn to Earn: BTC halving 2024 event rules
It will be distributed on a first-come, first-served basis upon completing the tasks (Complete account verification, answer quiz, and claim rewards). If all event rewards are distributed before the event ends, the event will end early. Note: you must complete the account verification to be eligible for the reward. The verification process may take up to 1 day, so please ensure that you completed and passed the personal certification before the end of the event.Published on 26 Mar 2024Updated on 28 Aug 20256,676How do I create passkeys? (app)
Select Enable and complete the security verification Select one of the options to complete the security verification Note: you must complete identity verification, email verification, and SMS verification for first-time binding. 6. If you want to create your passkey with your current device, select Continue and complete the biometric authentication/PIN code on your device Select Continue to create a passkey with your current device 7.Published on 16 Aug 2023Updated on 10 Apr 202612,974How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on 12 Dec 2024Updated on 15 Oct 202578How do I make a withdrawal? (app)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on 22 Aug 2023Updated on 13 Apr 20265,862What do I need to do when I change my country of residence?
Rest assured, all your account statements and data will remain available to you.Guide B Select Next before selecting your new country/region of residence and confirming it, similar to Guide A You'll be redirected to a page detailing what you need to complete Details on the process that you're about to go through after the country/region of residence update Next, you'll be redirected to a guide page and you have to complete the relevant tasks, if applicable Completion of the tasks as listed is necessaryPublished on 10 Apr 2025Updated on 16 Mar 2026558How do I check the status of my institutional verification?
Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on 10 Oct 2024Updated on 8 Oct 202536How do I deposit AUD with a debit or credit card?
Input your preferred amount, then select Preview Preview your deposit before completing the process Select Submit to initiate deposit via your card Note: your bank may require you to obtain approval via SMS code or through the respective banking app. Once you receive the code, you can enter it to complete the transaction.Published on 4 Feb 2026Updated on 13 Feb 2026