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How do I buy with debit / credit cards?
On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card? Please make sure your card hasn't expired and all details are entered correctly. If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while using my debit or credit card. Where do I get this code from?Published on 22 Feb 2024Updated on 31 Dec 2025579How do I request an increase in AUD deposit and withdrawal limits?
We can't guarantee that all requests will be approved.Do I need to pay any fee to request a limit increase? No, there's no fee for requesting a limit increase. This is a complimentary service provided to enhance your experience with OKX.Can I request another limit increase if my first request is denied? Yes, if your initial request is denied, you may submit a new request with additional or updated information for reconsideration. No decision is final.Published on 15 Dec 2023Updated on 17 Nov 202510How do I deposit AUD with a debit or credit card?
This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.6. My card transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made.Published on 4 Feb 2026Updated on 13 Feb 2026OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on 9 Oct 2023Updated on 8 Jan 2026346Common scam tactics
Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies. Some scammers will alert you that you've won a prize, but you'll be required to pay an upfront fee in order to receive the prize. Before making any payment, ensure you understand the nature of the transaction and deal only with trusted entities.Published on 28 Sept 2023Updated on 6 Feb 20262,639How do I manage my P2P settings?
Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations. To solve it, contact the bank that issues your card and provide any relevant info.How do I identify phishing during P2P trading? When you use P2P trading, you're always dealing with other OKX merchants. While we're doing our best to verify them, sometimes you may encounter malicious people.Published on 22 Aug 2023Updated on 17 Mar 20262,529How can I protect myself from scammers?
Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on 21 Aug 2023Updated on 3 Mar 202612,105I haven't received the verification code
If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app. If you can't log in, switch to other alternatives, see the steps below to know how it's done. Note: SMS security codes are only sent through standard mobile carriers.Published on 16 Aug 2023Updated on 14 Apr 202632,785Google Pay – Additional Terms
Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device?Published on 8 Aug 2025Updated on 3 Oct 202511Apple Pay – Additional Terms
Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed.Published on 8 Aug 2025Updated on 3 Oct 202510How do I buy crypto with Apple Pay?
For the best experience, please add your card directly through the Apple Wallet app. Once added, you can choose Apple Pay as your payment method on our app to buy crypto with that card.Published on 2 July 2025Updated on 2 Mar 20265How do I buy crypto with Google Pay?
Other cards aren't supported at this time.How do I buy crypto with Google Pay? For the best experience, please add your card directly through the Google Wallet app.Published on 22 July 2025Updated on 4 Feb 20263Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Since two different polynomials with D degree will share at most D points, an example polynomial pair with a valid polynomial (which satisfies the above constraints) and a fake polynomial with D degree (which does not satisfy the above constraints) will share at most D points. That means a fake polynomial has a chance of to pass a random sampling inspection. If we do the sampling inspection n times, the chance will decrease to .Published on 10 May 2023Updated on 8 Sept 2025179How can you protect yourself from a phishing attack?
They then distribute this counterfeit URL to the mass audience via SMS, email, and various social media platforms with the intention of luring users into clicking on the link, through which the attackers defraud users of their bank account information, credit card details, passwords, and other personal data, ultimately gaining unauthorized access to users' assets. Phishing attacks can sometimes be very difficult to distinguish.Published on 17 Aug 2023Updated on 3 Mar 20263,699Guide to ID and selfie photos for identity verification
The photos of your ID should also show all corners of the ID card or document. Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required.Published on 13 Oct 2023Updated on 28 Jan 202613,468