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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026422How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 6 Apr 20267,026How does futures spread trading work on OKX Liquid Marketplace?
That’s why this strategy is called market neutral; the underlying asset’s price direction does not influence its profitability. In other words, futures spread traders can profit when the market trends go up or down, or remain flat over the terms of the traded contracts.Published on 13 Mar 2024Updated on 10 Sept 20256Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on 25 Jan 2024Updated on 11 Feb 20263,688Why can’t I see or use my crypto balance?
Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on 14 Oct 2025Updated on 19 Apr 20266Why did my identity verification fail?
The uploaded document does not contain a photo of your face, or the face photo is unclear. The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted. Invalid Document Expiry Date Invalid Document Photo Issue Description: The uploaded file is blurry, cropped, or obscures your identity information. You uploaded irrelevant ID documents or proof of address.Published on 5 Sept 2023Updated on 22 Apr 202611,542How do I open an SMSF account on OKX?
Does the SMSF need a corporate trustee to open an account? OKX supports both individual and corporate trustee structures, as long as documentation is complete and valid.10. How long does SMSF onboarding take? Once all required documentation is provided, onboarding is typically completed within 1–3 business days. This does not include transfer of funds to exchange from SMSF bank account.11. Does my SMSF need a bank account before applying?Published on 2 July 2025Updated on 3 Dec 2025Affiliate FAQ
How long does the affiliate application process take? We don't have a specific timeframe for the affiliate application review process. The review time may vary depending on application volume and the information provided. You'll be notified of the result once the review is completed.Multi-level Rebate FAQ1. As an upper-level affiliate, can I upgrade a user to a sub-affiliate?Published on 4 Dec 2024Updated on 6 Apr 2026723What should I do if I want to withdraw assets that are not supported on other platforms?
If you choose USDT on the X Layer network and the other platform or wallet does not support the X Layer network, you cannot use the USDT deposit address from other networks. Even if the crypto is the same, USDT, a network mismatch will result in withdrawal failures. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," you cannot cancel the withdrawal on the platform. The assets have already left the OKX platform.Published on 8 Apr 2025Updated on 3 Feb 202610OKX API FAQ
Withdrawal error: 58207 Withdrawal address is not whitelisted for verification exemption"; why does the allowlist verification still report an error when it is closed on the withdrawal page? To withdraw coins using the API interface, it's necessary to add a withdrawal address on the page and check the non verified by visa button.Published on 20 Sept 2024Updated on 20 Apr 2026137Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on 29 Jan 2025Updated on 27 Sept 202530Self-Managed Super Fund (SMSF) FAQ
What records does my SMSF need to keep for crypto transactions? We're not able to advise on what records are required for SMSF crypto transactions, as this depends on your fund's structure and reporting obligations. To ensure your SMSF meets ATO and audit requirements, it's best to speak with a licensed SMSF accountant or adviser. That said, you can export your full transaction history through your OKX account.Published on 2 July 2025Updated on 3 Dec 2025How do I enable allowlist? (web)
For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024.How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.Published on 14 Aug 2023Updated on 22 Apr 2026417Beneficial Ownership FAQ
For example, the owner of an institution’s parent company could be deemed the institution’s beneficial owner, depending on the organizational structure between the institution and its parent.Why does OKX need to know my institution’s ownership structure?Published on 10 Oct 2024Updated on 1 Dec 20256Passkey FAQ
Why does it say "No passkey found" during verification? This message usually means you're using a device that doesn't have a passkey saved. For example, if you originally created a passkey on an Android phone but are now using an iPhone, the system won't detect a stored passkey. To continue, tap Use another device and scan the QR code with the device where your passkey was originally set up.5. Does Android support fingerprint login for passkey? Yes.Published on 19 Mar 2025Updated on 4 Mar 2026121