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How do I verify an individual account?
No reflection or glare from photo flash Proof of Address (if applicable) They must meet the following requirements: The uploaded document contains your current residential address. The entire document is issued within the last 6 months for EEA users and issued within 3 months for all other regions. Note: Check this link for more tips on verifying your selfie and ID. When everything's ready, you can submit your verification application.Published on 25 Sept 2023Updated on 19 Mar 202630,816OKX Beginner's Guide
Once you're ready, feel free to select the Trade button to explore the available trading options. Select Trade from the Homepage Learn more about Trading here. If you have any further questions, please feel free to check out the Support Center or contact our customer support.Where can I find the Support Center? On the web: To access the Support Center, select the question mark (?) icon next to your profile.Published on 22 Aug 2025Updated on 27 Jan 20262How to transfer crypto from Coinbase to OKX?
In this article, we'll take you step by step to the process of transferring funds from Coinbase to OKX. Why would you transfer your crypto to OKX? If you're looking for a new crypto exchange, here are a few things to consider about OKX: Low trading fees in the Netherlands & Belgium: OKX's maker fee starts at 0.08%, making it the most competitive offer in the Netherlands. We also offer free iDeal, Bancontact and SEPA bank transfers.Published on 19 June 2025Updated on 26 June 20256How do I use Merchant Coupon Code?
A Merchant Coupon Code is a special reward that lets you enjoy discounts or free items from selected partner merchants. Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 16 Mar 202619How do I trade with OKX on TradingView?
To learn more on other related topics to trade with TradingView, refer below: Introduction to margin-free mode: visit here Single-currency margin: cross margin trading: visit here Introduction to the isolated mode of Single/Multi-currency/Portfolio margin: visit herePublished on 29 July 2025Updated on 20 Jan 202662Crypto available for withdrawal FAQ
Follow these steps to get there: Step 1: navigate to the withdrawal page of your chosen crypto Step 2: select See details found under the withdrawal amount input Step 3: on the Unavailable for withdrawal page, select Learn more about caculationsI want my funds immediately. How does this relate to my crypto available for withdrawal? Funds unavailable for withdrawal may still be available for bank account withdrawal.Published on 25 Jan 2024Updated on 11 Feb 20263,679How do I download my account statements?
To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days. For access to transactions more than 90 days, proceed to step 4.Published on 6 Nov 2024Updated on 4 Mar 202673Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on 16 Mar 2026Updated on 16 Mar 2026How to fix passkey error 50162 on Android devices
Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.Published on 8 Dec 2025Updated on 26 Dec 20251,119How do I sell crypto on OKX P2P trading?
The steps below will help you to understand how to convert BTC and other cryptocurrencies to cash with P2P Trading:How do I sell crypto on P2P Trading?Published on 22 Aug 2023Updated on 27 Jan 20267,436How do I secure my account after detecting unusual activity?
Go to Menu > User center > at Profile, look for Connected accounts > Unlink any social account which is not linked by you.Use a secure device We strongly recommend performing all security-related actions on a trusted device that’s free of malware. If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on 21 Mar 2025Updated on 12 Feb 202630What's the Spot DCA (Martingale) bot and how do I use it?
Price steps multiplier: adjusts the price gap between each safety order. This setting incrementally increases or decreases the gap between safety orders as the price changes. For example, with a 1% initial price step and a multiplier of 2, the safety orders will be placed at 1%, 3%, 7%, and so on (doubling the gap after each order). Stop loss (SL): another optional setting to limit losses.Published on 12 Feb 2025Updated on 17 Nov 20252How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on 11 Feb 2026Updated on 4 Mar 20266How do I become part of the OKX P2P Merchant Program?
Apply for verification Once you have completed the four preparation steps, you can start applying to become a Maker. The process is as follows:App Open the App Home, tap [C2C Buy Crypto] — [My] — [Apply to Become a P2P Merchant Program] — [Apply Now], and complete the steps as required.Web Open the official website Home, click on [Buy Crypto] — [peer-to-peer Buy Crypto]; on the new page, click [More] — [Apply to Become a P2P Merchant Program] — [Apply Now].Published on 25 Nov 2022Updated on 29 Jan 2026712How do I secure my exchange account?
Strengthening account security is the first step toward protecting your assets.Published on 12 June 2024Updated on 12 Feb 20261,301