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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135Affiliate FAQ
Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on 4 Dec 2024Updated on 6 Apr 2026723How do I verify OKX's ownership and balance of the wallet address?
Compare the address balance of a specific crypto chain at the snapshot height time with the address balance in the snapshot file published by OKX to verify whether they are consistent. Compare the sum of address balances of a specific crypto chain at the snapshot height time with the sum of address balances in the snapshot file published by OKX to verify whether they are consistent.Published on 26 Sept 2023Updated on 26 Jan 2026999What's the Spot Grid bot and how do I use it?
Grid mode: Arithmetic: maintains a consistent difference between each grid level (e.g., 1, 2, 3, 4). Geometric: maintains a consistent ratio between each grid level (e.g., 1, 2, 4, 8). Investment amount: this is the total amount of the selected currency the bot will use to place buy and sell orders across the grids. The maximum amount is usually the available balance in your trading account for the selected currency.Published on 12 Feb 2025Updated on 17 Nov 202511Why should I trade crypto options on the OKX Liquid Marketplace?
Deep liquidity Our large and consistent Delta-1 volumes for many years have proven our ability to perform in the trickiest of markets. This now includes crypto options. At the moment, traders can use coin-margined options for funding.Published on 13 Mar 2024Updated on 2 Dec 20257How do I select the correct network for my crypto withdrawals and deposits?
It's important that the withdrawal network for the other wallet or exchange platform is consistent with the deposit network for OKX. For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit. Example: select deposit network for USDG On the OKX app homepage select Deposit crypto > select the crypto you'd like to deposit.Published on 22 Aug 2023Updated on 24 Apr 202621,418Address type upgrade FAQ
Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade? If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry.Published on 26 Aug 2025Updated on 30 Dec 2025859How do I find my deposit address and tag/memo/comment?
To reduce operational risk, please consistently use the same address when possible.Published on 22 Aug 2023Updated on 21 Apr 202668,894How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan to build your portfolio by purchasing crypto at consistent and fixed intervals. Example: if you set up a plan to buy $30 of BTC weekly starting on a Tuesday, you'll automatically buy $30 worth of BTC every Tuesday that follows. We only support plans fixed at the cash amount for recurring buy at this time.2. When will my recurring orders be executed?Published on 23 Jan 2025Updated on 31 Dec 202550How can you protect yourself from a phishing attack?
For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way.Published on 17 Aug 2023Updated on 17 Apr 20263,706Trading Fee Rules FAQ
Find the realized PnL details by hovering over to PNL% For margin trading, only the closed PnL is recorded, without realized profit, hence the earnings in historical orders and historical positions are consistent. Find the explanation of the PnL for margin trading by hovering over the PnL field in your position historyPublished on 22 Mar 2024Updated on 15 Apr 20261,081TradingView Subscription Codes – Terms and Conditions
Reward Conditions: The reward consists solely of the specified TradingView subscription coupon code. No monetary alternative, substitution, or exchange for other services will be offered by the Distributor. To redeem the code, users must navigate to tradingview.com and either sign up for a new account or log into an existing one. Users must select the applicable plan and enter the provided coupon code in the designated "Have a promo code?" field on the TradingView payment page.Published on 23 July 2025Updated on 9 Sept 20256World Cup VIP Exclusive Gift Set FAQ
The Promotion consists of an OKX swag item. Limit one (1) Gift Set per Eligible User. Sub-accounts will not be eligible to participate or receive any Gift Sets. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of the Reward, are the sole responsibility of the individual Reward recipient. The Gift Set will be distributed after the Promotional Period ends.Published on 19 Dec 2025Updated on 24 Apr 2026317Trading bot FAQ
Grid mode: Arithmetic: maintains a consistent difference between each grid level (for example, 1, 2, 3, 4). Geometric: maintains a consistent ratio between each grid level (for example, 1, 2, 4, 8). Investment amount: this is the total amount of the selected currency the bot will use to place buy and sell orders across the grids. The maximum amount is usually the available balance in your trading account for the selected currency.Published on 12 Feb 2025Updated on 11 Dec 2025How do I secure my exchange account?
This step takes place during identity verification and high risk scenarios, where it matches your live image with the one provided for identity verification during your onboarding stage to ensure consistency. Passkey Enhance your account security by creating a passkey using Face ID or fingerprint recognition. This added layer of protection makes accessing your account safer and more convenient. For detailed instructions on setting up a passkey, visit here.Published on 12 June 2024Updated on 24 Apr 20261,321