All
FAQ
Announcements
Product documents
Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on 29 Jan 2025Updated on 27 Sept 202530What onboarding information is required for a family office?
address, principal place of business, institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 202669What onboarding information is required for the government-owned enterprise?
For example: Certificate of incorporation or business registration certificate (or equivalent official document, such as a business license) Articles of association Register of directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a boardPublished on 13 Oct 2023Updated on 19 Mar 202661What onboarding information is required for a privately owned company?
For example: Company Registration Certificate or Business Registration Certificate (or equivalent official document, such as a Business License) Partnership Agreement (if your company is a partnership) Memorandum and Articles of Association Register of directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Complete the following template to finish verificationPublished on 13 Oct 2023Updated on 12 Feb 2026277What's OKX Affiliate Program?
Posting, linking, or submitting any links related to OKX on search engines, digital platforms, or any other online medium which could be accessible by individuals or entities located in the Prohibited Jurisdictions.Published on 27 Sept 2023Updated on 2 Apr 20263,205What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomePublished on 24 Dec 2024Updated on 3 Apr 2026740What attestation do we need to agree to when verifying as an institutional customer?
Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on 5 Feb 2024Updated on 8 Oct 2025131How can you protect yourself from a phishing attack?
Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com. Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function.Published on 17 Aug 2023Updated on 3 Mar 20263,690What onboarding information is required for a privately owned financial institution?
Privately owned financial institutions are entities such as money services businesses (MSBs), money transmitters, broker-dealers, or banks. These entities are not publicly traded and have less than 50% government ownership.Who are the key persons for a privately owned financial institution?Published on 13 Oct 2023Updated on 27 Sept 2025139Understanding OKX's Security Fund
The Security Fund is self-sustaining and is funded primarily by collecting profits generated during the liquidation process.When a leveraged position is liquidated: The liquidation engine takes over the position. If the position is closed out at a price better than the bankruptcy price, a surplus is generated. This excess margin or surplus profit is contributed directly to the Security Fund to grow the reserve.Published on 25 Mar 2026Updated on 3 Apr 20263Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on 29 Jan 2025Updated on 27 Sept 202541How do I obtain an ASIC Extract?
Open the ASIC Connect website at connectonline.asic.gov.au Go to the Search ASIC Registers section Go to 'Search ASIC Registers' Select Organisation and Business Names and enter the company name, then Go In the search results, select the company you are looking for and View Details Scroll down to the section Company extract and select Current company information Select Current company information under Company extract Select Add to cart and OK Select the item you'd like to get and Pay now For thisPublished on 2 July 2025Updated on 3 Dec 20251How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on 10 Oct 2024Updated on 8 Oct 202536Beneficial Ownership FAQ
As part of our Know Your Business (KYB) obligations, regulators in the jurisdictions where we operate require us to collect information about your institution’s ownership structure, including intermediate owners, and identify the natural person(s) that ultimately owns and/or controls your institution.What types of documents are acceptable to evidence my institution’s ownership structure?Published on 10 Oct 2024Updated on 1 Dec 20256Why can’t I see or use my crypto balance?
Check network confirmations: Deposits may take longer if the blockchain network is busy. If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on 14 Oct 2025Updated on 15 Jan 20265