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How do I select the correct network for my crypto withdrawals and deposits?
BEP20, BSC, and Binance Smart Chain are all referred to as BNB Smart Chain on this platform.Published on 22 Aug 2023Updated on 9 Apr 202621,390How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,852Unseen City Shirts - The Roses and The Bees - NFT FAQ
NFTs are risky investments and you may lose all your capital.Published on 19 Apr 2024Updated on 8 Sept 202523How do I enable allowlist? (app)
How do I disable the withdrawal whitelist? Open the OKX App, go to Assets > Withdraw > Withdraw crypto > Select crypto Select Address book > Tap Address Settings icon in the top-right corner > Turn off toggle for Allowlist. Follow the on-screen instructions to complete the verification. How do I add a no-verification withdrawal address? When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default.Published on 14 Aug 2023Updated on 31 Mar 20261,904How do I check on updates to my support ticket?
How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest. Below, we’ll explain how to view and reply to your ticket updates on both the app and website, so you can easily stay on top of every response.How'll you be notified of our updates?For logged-in users When you submit a ticket while signed into your account, you'll have access to all your tickets in one convenient location.Published on 17 Oct 2025Updated on 10 Apr 202647How do I make a withdrawal? (app)
If you'd prefer not to use it, tap Can't verify below the authentication prompt, then select your phone number, email, or Google Authenticator code to complete authentication. If you haven't set up a passkey: Phone + authenticator app (if bound) + email3. How is multi-factor verification performed during withdrawals? If your phone number, email, and authenticator app are all bound, you will need to complete authenticator app and email verification during withdrawal.Published on 22 Aug 2023Updated on 10 Apr 20265,856How do I withdraw AUD with bank transfer?
How do I know if my bank account is verified? Once the deposit has been successfully processed into your OKX account, your bank account will be verified.4. How do I check my withdrawal history? You can review your withdrawal history: On the web: select Assets > Withdrawal > All withdrawals On the app: select Portfolio > transactions > filter Cash withdraw type Web: all withdrawals on the withdrawal page App: transactions on the Portfolio page5. Why is my withdrawal rejected by Wise?Published on 13 Mar 2024Updated on 30 Dec 202521How do I set up a recurring buy plan?
Select Recurring buy to view all the plans you've set up. From there, you can edit your plan and, if needed, you can pause, resume, or cancel your plan. How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4. Where can I view my past orders for recurring buy plan? You can view past orders from your transaction history.Published on 23 Jan 2025Updated on 31 Dec 202550How can I switch the site to my preferred language?
Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 31 Mar 202615How do I deposit AUD with bank transfer?
You can review your deposit history: On the web: select Assets > Deposit > All deposits On the app: go to Portfolio, select AUD to view the transactions you've made Web: all deposits on the deposit page App: transactions on the Portfolio page7. Where do I find limits, fees and processing time details for cash deposit? Payment limits, fees and processing time information will be displayed on the payment method. For more details, check here.Published on 13 Mar 2024Updated on 21 Jan 202633How do I turn on and sync multiple charts on a screen?
Select from any of the available trading modes off the main page menu to load the trading chart Select the multiple chart option from the main menu of the chart Select the chart layout, select up to 8 charts Load the chart layout option and select the 8-chart option Sync the interval, crosshair, and date range under Sync chart settings Head back to the chart layout and load all the synchronization of the options available For more info on how to navigate better in the trading world, visit here.FAQCanPublished on 9 Aug 2024Updated on 10 Sept 202530How do I check my deposit progress?
Select View on blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress Find your deposit and select View to check the real-time progress Note: You can view your deposit historyPublished on 13 Aug 2023Updated on 9 Apr 20268,840Trading Fee Rules FAQ
Select All to expand all trading data. You can view the total profit/loss, total loss, and trading fees since November 1, 2022.8. How do I check the fees for my historical orders? You can find the fees for your historical orders on the web in the following sections: From Trading page > Order history Go to our trading page and select Order history. You will see the amount of the fee applied.Published on 22 Mar 2024Updated on 9 Apr 20261,078OKX Beginner's Guide
Open your OKX app, select Trade > Spot Tap twice on Trade option and select Spot Select Menu > Learn center to learn how to trade using Spot trading Watch the trading tutorial in Learn Center by selecting the top-right menu Learn more about Spot trading here. Once you're ready, feel free to select the Trade button to explore the available trading options. Select Trade from the Homepage Learn more about Trading here.Published on 22 Aug 2025Updated on 27 Jan 20262