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Facebook: fraudulent groups may create fake pages or accounts to conduct fraudulent promotions or connect with potential victims.Common fraudulent approaches used by scammers: Here are some of the common scammer approaches:1. Investment Scam Often, scammers will send private messages to a user via messaging applications, stating that they can earn money by performing investments.Published on 28 Sept 2023Updated on 6 Feb 20262,626How to add personalized messages for custom price alerts?
This could include reminders about your trading strategy, actions to take, or any other notes relevant to the alert. Once you’ve configured the alert and added your message, select Add alert to confirm Your personalized Custom Price Alerts will now notify you when the set price threshold is reached, along with the added message to guide your decisions. This streamlined feature keeps you informed, organized, and ready to capitalize on market movements effortlessly.Published on 6 Feb 2025Updated on 10 Sept 20253How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on 24 Nov 2025Updated on 4 Mar 202615How do I stay safe from phishing SMS using the name OKX?
The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.Published on 9 May 2025Updated on 4 Mar 2026321How do I secure my exchange account?
Phishing attacks occur when an attacker pretends to be a trusted source, often using fake URLs, emails, or SMS messages to get you to share sensitive info. They aim to cause panic, using urgent messages like "suspected money laundering" or "account restriction." Example: Note: these are real SMS messages our users receive. Phishing attempts may also arrive via email or from other sources.Published on 12 June 2024Updated on 23 Mar 20261,312How do I avoid scams from off-site communication in P2P transactions?
Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID. Reach out to us only through in-app support or p2p@okx.com (never trust other email addresses). Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails.Published on 11 Sept 2025Updated on 26 Sept 202513How do I identify OKX official accounts?
Refer to the next section to learn more about how to get the group/website link or username from different channels to verify their validity.How do I identify a fake admin? Here are some of the common fake admin identifiers: Username is unable to be verified channel verification. The user initiates a Direct Message (DM) with you. Username contains at least a numeric character. The user shared a fake admin profile that doesn't match the one in the official channel group.Published on 11 Aug 2023Updated on 26 Jan 20265,363How can you protect yourself from a phishing attack?
Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on 17 Aug 2023Updated on 3 Mar 20263,688What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on 5 Feb 2024Updated on 8 Oct 2025131How can I protect myself from scammers?
Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.Published on 21 Aug 2023Updated on 3 Mar 202612,058Passkey FAQ
What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version. To proceed: Update your app to version 6.111.0 or above Follow the on-screen instructions to reset or remove your passkey if needed7. Is setting up a passkey required? Passkey setup is optional but highly recommended.Published on 19 Mar 2025Updated on 4 Mar 2026117I haven't received the SMS code
Cooling period after failure: If you see “SMS sending failed,” wait about 2 hours before trying again. Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance. If you still don’t receive any messages, follow the steps below to use another authentication method.On the app Select Didn't receive anything?Published on 16 Aug 2023Updated on 30 Mar 202632,644How do I protect my account from Trojan horse takeovers?
Unusual sent messages or suspicious activity New third-party access or app passwords you didn’t authorize. Multi- or two-factor authentication (MFA/2FA) disabled unexpectedly. Actively running apps or browsers close unexpectedly for no apparent reason. Stay vigilant. These signs often appear quietly — but recognizing them early can help stop a full account takeover.What will happen if your device gets infected? Once your device is infected, the Trojan can do much more than just slow it down.Published on 30 May 2025Updated on 5 Feb 202611How do I manage my P2P settings?
There are 2 main types of phishing: SMS and email phishing (smishing) that uses various types of text messages. Most often, smishing starts with a message informing you that you received a large amount of funds. Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested.Published on 22 Aug 2023Updated on 17 Mar 20262,527What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on 16 Mar 2026Updated on 31 Mar 2026