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X Layer upgrade and OKT/OKB asset handling FAQ
X Layer is a public blockchain, decentralized public blockchain launched by OKX. It isn't a sub-chain or dedicated chain of the OKX exchange. Anyone can deploy projects on X Layer. OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously.Published on 13 Aug 2025Updated on 29 Jan 202627World Cup VIP Exclusive Gift Set FAQ
A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set. VIPs may submit their delivery address, Customization Name and Number on the football Jersey from March 25, 2026 at 12:00PM (UTC+8) to March 31, 2026 at 12:00PM (UTC+8). Notes: Only verified VIP users are eligible. Trial VIP accounts aren't eligible for the World Cup VIP Exclusive Gift Set.Published on 19 Dec 2025Updated on 26 Mar 2026309Why haven’t I received a reply from the blockchain project team?
If your transaction is still pending Delays may occur due to network congestion or low transaction fees. You can monitor updates on blockchain explorer or wait for additional confirmations.When should I contact customer support? You should reach out to customer support via OKX Assistant if: Your OKX transaction shows completed, but your balance hasn’t updated. You accidentally sent crypto to the wrong address or network. But first, visit here.Published on 17 Oct 2025Updated on 27 Jan 202613What's a dusting attack?
In Web3 ecosystems, dusting attacks may occur in different scenarios. The recommended actions depend on where the dust appears. Web3 wallets: If dust appears in your wallet, you can usually ignore it and continue managing your assets as usual. Avoid interacting with the dust or transferring it. Even if the dust is later moved, attackers typically can't establish a meaningful link to your identity.Published on 4 Oct 2024Updated on 3 Mar 202613How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on 30 May 2025Updated on 5 Feb 202611What can I do if my device is running in an unsafe environment?
Depending on the scenario, please try the following: If your phone is rooted, you may: restore the phone to an unrooted state, or download and log in to the OKX app on an unrooted device If you're using public wifi with security risks, switch to a private, safe network instead. If suspicious applications are running on your device, scanning and removing malware is recommended.Published on 19 Jan 2023Updated on 12 Feb 2026298Why is my deposit/withdrawal suspended?
The exact definition of a node may depend on the design and structure of the particular blockchain. A "node" in the context of blockchain can vary depending on the type of network. For example, a node in the Bitcoin network downloads the entire blockchain, verifies transactions, and mines new blocks. However, in the current state of the Bitcoin network, full nodes, light nodes, and even regular users can also be considered as nodes. What's a node upgrade?Published on 31 Aug 2023Updated on 26 Jan 2026987Options trading FAQ
For market makers, please contact your account manager or institutional@okx.com to raise any rate limit.How do I access trade history for options (Public)? Orderbook trade history is available via websocket. Please note this only includes orderbook option trades. RFQ trades history is also available via websocket. This includes all the RFQs, so you might have to filter out option trades.Published on 19 Nov 2024Updated on 9 Feb 20264What onboarding information is required for the non-profit organization (NPO)?
An NPO is an entity, often tax-exempt, that seeks to serve the public good rather than make a profit. NPOs can operate within one jurisdiction or internationally and can include foundations, charities, non-governmental organizations, political organizations, volunteer service providers, research institutes, and professional organizations.Who are the key persons for an NPO?Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for a Publicly Traded Company?
Publicly traded companies are entities with distributed ownership among public shareholders through publicly traded stock shares.Who are the key persons for a publicly traded company?Published on 13 Oct 2023Updated on 12 Feb 202676What should I do if I mistakenly withdraw crypto via the wrong network?
OKX Web3 wallet supports EVM and follows the same generation rules of public key and private key, so the address, private key, and seed phrase are universal in OKX Web3 wallet and ETH wallet. After you complete the above steps, you can continue withdrawing assets via the correct network on our platform. If you've selected the wrong network during the withdrawal process, your assets may not be visible. To avoid this, we suggest double-checking the crypto network before taking any action.Published on 17 Mar 2023Updated on 26 Jan 20265,537OKX P2P verified merchant service agreement
We may, at any time, and at our sole discretion, modify the terms of this Agreement, with or without notice to you and the Users. Any such modification will be effective immediately upon publication. Please visit this Site or this page on a regular basis, especially before using the Services, and review this Agreement. Your continued use of any of our Services and the Site following any such modification constitutes your acceptance of these modified terms.Published on 15 Sept 2023Updated on 28 Jan 2026712What is the New User Full Rebate Program?
For more information, please visit www.okx.com © 2026 OKX. Where any discrepancy arises between the translated versions and the English version, the English version shall prevail. Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on 16 Mar 2026Updated on 31 Mar 2026Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
Please note that the value of the Gift may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. Privacy and Publicity: any information you submit as part of the Promotion will be used in accordance with OKX’s Privacy Notice.Published on 19 July 2024Updated on 9 Feb 20261Supercharge your supercharts Terms & Conditions
Example: If a user's FTT is on October 15, 2025, at 14:00:00 UTC, their Eligibility Window to participate and earn rewards will close on January 15, 2026, at 14:00:00 UTC.Published on 1 Oct 2025Updated on 6 Nov 202531