Summary: When completing Identity Verification or Video Verification on the OKX platform, please ensure that your ID is not already associated with another account, and that your mobile app is updated to the latest version. Below are some possible reasons that may lead to a failed identity verification: Unable to upload photos in the app Issue Description: You encounter a problem when trying to upload ID photos for identity verification.

If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.

Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.

Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.

When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

When will my recurring orders be executed? Your recurring orders will be automatically executed at the time you set up your plan and on the frequency you selected. If you create a weekly plan at 11:05 AM on Tuesday, your future orders will be completed every Tuesday at 11:05 AM. You can check the date of your next order with your plan details.3. How do I manage my recurring buy plan? You can manage your plan easily from your plan details.

Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...

There are no changes to the login process for the app version.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.

Your settings will be retained even when you reopen the app.

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.

When I'm registering, I notice that there's a default affiliate invitation code already filled in and it can't be edited. Can I be allowed to edit it? No, it isn't allowed. The default invitation codes come from paid channels, such as affiliates, referrals, paid advertisements, and many more. To ensure fair competition among all channels, you can't edit the invitation codes on the registration page.7. How long does the affiliate application process take?

You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.

Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.