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How do I fix errors when submitting my institutional verification?
Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on 5 Sept 2023Updated on 23 Feb 2026FAQ11,506How can I do derivatives trading with the Jupyter Notebook?
and options), you need ctVal (contract value) and ctMult (contract multiplier) from the instrument parameters.Published on 28 Sept 2023Updated on 12 Feb 2026FAQ193How can I do spot trading with the Jupyter Notebook?
acctLv == "2": 14 print("Single-currency margin mode") 15 elif acctLv == "3": 16 print("Multi-currency margin mode") 17 elif acctLv == "4": 18 print("Portfolio margin mode")10.Published on 29 Sept 2023Updated on 10 Sept 2025FAQ543How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 2026FAQ51How to solve the problem of encountering errors when logging in to wallet
This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans. Download and log in to the wallet extension through our official website. If you’re using batch tools, download them only from trusted sources.Published on 15 July 2024Updated on 17 Nov 2025AnnouncementsPYTH delisting from Onchain Earn
We would like to inform you that at 3:00 am UTC on March 16, 2026, we will be delisting the following crypto from Onchain Earn. New subscriptions for the related product have been suspended. Protocol/network Estimated redemption period PYTH (Pyth Network) About 15 days After delisting, your funds will be automatically redeemed and returned to your funding account according to the onchain redemption period for the protocol as stated above.Published on 27 Feb 2026Updated on 27 Feb 2026AnnouncementsDelisting ApeCoin from On-chain Earn
OKX will delist ApeCoin from On-chain Earn on November 18, 2024, at 03:00 (UTC). The current product details are as follows: Product / Crypto Term ApeCoin Flexible ApeCoin rewards distribution will cease on November 18, 2024. After the product is taken offline, your principal will be automatically transferred to your funding account before November 19, 2024, 06:00 (UTC). No action is required on your part. Thank you for your continued support as we work to provide better products for our users.Published on 16 Nov 2024Updated on 1 Apr 2025AnnouncementsSushiswap will be delisted from onchain earn
Sushiswap will be delisted from onchain earn on April 29, 2024, 03:00 UTC. You won't be able to subscribe to new Sushiswap products, and your existing orders will be Redeemed 5 working days. OKX April 29, 2024Published on 29 Apr 2024Updated on 17 Nov 2025AnnouncementsHow do I submit my proof of address (POA)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 3 months. The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification.Published on 5 Sept 2023Updated on 12 Feb 2026FAQ846Aave (LEND)
Details Total supply: 1,299,999,942 LEND Total circulation: 1,256,361,931 LEND (8/10/2020) Other Information Official website: https://aave.com/ Whitepaper:https://github.com/aave/aave-protocol/blob/master/docs/Aave_Protocol_Whitepaper_v1_0.pdf Disclaimer This document is compiled from the official whitepaper and relevant documents provided by the project team to provide investors an overview of the cryptocurrency. The information contained in this document is collected legally.Published on 11 Aug 2020Updated on 17 Nov 2025AnnouncementsHow do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on 16 Aug 2023Updated on 29 Jan 2026FAQ4,241How to transfer crypto from Coinbase to OKX?
Select the cryptocurrency you want to transfer from Coinbase to OKX. Go to your OKX-account and copy your deposit address for that specific crypto. Copy the provided deposit address for that crypto to Coinbase. Initiate the crypto transfer from Coinbase. Paste your copied address in the withdrawal section of the selected crypto on Coinbase. Always double check if the address is copied correctly. Input the amount that you want to transfer from Coinbase to OKX.Published on 19 June 2025Updated on 26 June 2025FAQ6Suspension of TUSD from OKX P2P trading
Based on our OKX Token Delisting/Suspension Procedure, we will suspend TUSD from P2P trading. When it’ll happen You will no longer be able to trade TUSD on P2P trading after October 09, 2023, 12 am UTC. Follow-up steps After TUSD trading is suspended, you can check your TUSD balance in the OKX app under "Assets". Then, select "Withdraw" and find "Untradable assets". From there, you can withdraw your TUSD to any of your preferred wallet addresses supporting TUSD.Published on 9 Oct 2023Updated on 17 Nov 2025AnnouncementsRemoving emojis from your P2P nicknames
We’ll remove emojis from your nicknames for you. Regards, OKX team July 19, 2023 (UTC)Published on 19 July 2023Updated on 17 Nov 2025Announcements