The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.

If a P2P order is still ongoing after the update, the chat history will be deleted. This includes all text messages, photos, and videos. If you need the chat history, please raise a dispute or a help ticket for our customer support team to help you. What do I need to do? Update your app to the latest version after April 23, 2024, 20:00 UTC. As all chat history before the update will be deleted, remember to take screenshots as proof. Try to complete all ongoing P2P orders before the update.

Transfer the remaining assets to a secure address as soon as possible Delete the compromised wallet and create a new one if necessary To delete a wallet, go to Web3 Wallet's main page > Wallet Management > Edit Wallet > Delete. Securely back up your wallet's mnemonic phrase and private key. Avoid taking screenshots as internet-connected devices may pose a risk of data leakage We recommend that you manually transcribe the mnemonic phrase and store it in a secured location.

The uploaded document does not contain a photo of your face, or the face photo is unclear. The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted. Invalid Document Expiry Date Invalid Document Photo Issue Description: The uploaded file is blurry, cropped, or obscures your identity information. You uploaded irrelevant ID documents or proof of address.

Go to Google Password Manager Find the passkey for OKX and delete it. Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletion

Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a Trust need to consider for the onboarding process? Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users.

The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?

Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a government-owned enterprise need to consider for the onboarding process?

Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a privately owned company need to consider for the onboarding process? Identify all key parties Identify all key parties involved in the privately owned company, including the corporate officers, directors, ultimate beneficial owners, and any authorized users.

However, for security reasons, fund withdrawals will be disabled for 24 hours after making any changes.API To view or delete your APIs: Select the Menu icon on the app > Pull down to access the Toolbar > Select API > Delete any APIs not created by the account owner.Trusted device Visit your Security Center and review Device Management.If you see any unrecognized devices, we recommend removing them immediately to secure your account.Payment method It’s important to keep your payment methods accurate

If you relocate, you must delete the token and re-enrol once your new address is verified. No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.

To delete any payment method, just select it and select Delete. Note that you'll need at least 1 payment method to receive funds from other merchants.What should I do if my bank card is frozen? Usually, this issue is related to your bank's actions or regulations. To solve it, contact the bank that issues your card and provide any relevant info.How do I identify phishing during P2P trading? When you use P2P trading, you're always dealing with other OKX merchants.

They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.

Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.

Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache. Switch your network environment (for example, use 4G/5G instead of Wi-Fi). If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you.