All
FAQ
Announcements
Product documents
System upgrade on Sep 14, 2023, 06:30-06:40 UTC
To optimize our service and user experience, OKX will perform a system upgrade on Sep 14, 2023, 06:30-06:40 UTC. The upgrade may be early or delayed according to the actual situation. The following features won’t be available during this time: Deposit, withdrawal, transfer, convert, financial products (simple earn, structured products, on-chain earn, loan), buy with card, P2P, red packets, mystery box, etc. Visiting pages and viewing records won’t be affected.Published on Sep 12, 2023Updated on Nov 17, 2025AnnouncementsOKX to convert positions in manual transfers mode
To maintain trading stability, OKX has discontinued manual transfers mode. You can refer to the previous announcement for more details. If you don’t have manual transfers positions, your manual transfers orders will be canceled, and the margin crypto for your positions will be returned to your trading account from April 1, 2025 onwards.Published on Mar 27, 2025Updated on Apr 1, 2025AnnouncementsOKX has discontinued manual transfers mode
To maintain trading stability, OKX has discontinued manual transfers mode. You can refer to the previous announcement for more details. If you don’t have liabilities from your manual transfer positions, your manual transfer orders will be canceled, and the asset in the positions will be returned to your trading account from February 17, 2025 onwards. The positions will then be closed.Published on Feb 14, 2025Updated on Nov 17, 2025AnnouncementsSystem upgrade delayed from 06:30-06:40 UTC on Sep 14, 2023
The system upgrade scheduled for 06:30-06:40 UTC, Sep 14, 2023 has been postponed to 06:30-06:40 UTC, Sep 21, 2023. For more information about the upgrade, check this link: System upgrade on Sep 14, 2023, 06:30-06:40 UTC We apologize for any inconvenience caused, and thank you for your understanding and support. Regular system upgrades ensure we continue to deliver quality products and services. Regards, OKX teamPublished on Sep 14, 2023Updated on Nov 17, 2025AnnouncementsHow do I manually swap assets from Synapse?
If you've received a token other than your desired token due to liquidity issues, you can swap it to get your desired assets on the Synapse platform. Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet...Published on Oct 24, 2024Updated on Feb 9, 2026FAQ11How do I manually redeem my funds in Arbitrum?
After you've completed your order but haven't received your funds in your account, you can manually redeem it with the following guidelines: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on Sep 12, 2025FAQ45How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on Sep 12, 2025FAQ43How do I manually set up spot grid trading bots?
When you've determined the grid bots parameters, select Create Determine the details that you prefer manually On the next screen, you have the option to add a price at which to take profit from your trade or stop loss.Published on Jun 6, 2024Updated on Nov 17, 2025FAQ202How do I manually set up futures grid trading bot?
To enter your own futures grid parameters, simply select Long, Short or Neutral. The description of the parameters are as below: Long: this strategy involves buying futures contracts with the expectation that the price of the underlying asset will increase. Traders using a long grid strategy profit from rising prices. Short: this strategy involves selling futures contracts with the expectation...Published on Jun 6, 2024Updated on Aug 26, 2025FAQ98How do I manually update my OKX Web3 extension wallet?
However, if the automatic update is not triggered on time, you can manually update it through the Google extension management page. Select Extension and Manage Extension; or copy chrome://extensions and paste it into the Chrome address bar.Published on Apr 20, 2024Updated on Mar 2, 2026FAQ1,378How do I manually redeem my funds on the official Portal Bridge website?
Once you've switched on the manual claim, proceed to connect the walletPublished on Sep 11, 2024Updated on Sep 12, 2025FAQ27OKX will stop supporting Quick margin and Manual transfers modes in isolated margin and futures trading
OKX will stop supporting Quick margin and Manual transfers modes in isolated margin and futures trading To maintain trading stability, OKX will discontinue Quick margin mode in isolated margin trading, and Manual transfers mode in both isolated margin and futures trading. The update is scheduled for 8:00 am UTC on 29 May, 2024.Published on Apr 12, 2024Updated on Nov 17, 2025AnnouncementsOKX will further adjust portfolio margin parameters
40% Tier 4: 10,000,000 - 30,000,000 USD 2% 3% 4% 5% 6% 12% 18% 24% 30% 30% 30% 40% Tier 5: 30,000,000 - 50,000,000 USD 3% 4% 5% 6% 7% 15% 21% 27% 30% 30% 30% 40% Tier 6: 50,000,000 - 80,000,000 USD 4% 5% 6% 7% 8% 17% 27% 30% 30% 30% 30% 40% Tier 7: 80,000,000 - 120,000,000 USD 5% 6% 7% 8% 12% 20% 30% 30% 30% 30% 30% 40% Tier 8: 120,000,000+ USD 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 30% 40%Published on Jan 2, 2025Updated on Nov 17, 2025AnnouncementsOKX to adjust position tiers of perpetual swaps and futures
40 7,000 1.00% 2.50% 40 3 15,000 1.00% 3.00% 33.33 15,000 1.50% 5.00% 20 4 Increase by 15,000 conts from the previous tier Increase by 0.5% from the previous tier Increase by 0.5% from the previous tier Max. leverage of the tier Increase by 15,000 conts from the previous tier Increase by 0.5% from the previous tier Increase by 0.5% from the previous tier Max. leverage of the tier ETCUSD Futures 1 1,000 0.50% 2.00% 50 1,000 0.65% 2.00% 50 2 2,000 0.75% 2.50% 40 2,000 1.00% 2.50% 40 3 4,000 1.00%Published on Nov 1, 2023Updated on Nov 17, 2025AnnouncementsOKX to adjust position tiers of perpetual swaps and futures
500 1.00% 2.50% 40 3 2,000 1.50% 5.00% 20 1,000 1.50% 5.00% 20 4 Increase by 2,000 conts from the previous tier Increase by 0.5% from the previous tier Increase by 0.5% from the previous tier Max. leverage of the tier Increase by 1,000 conts from the previous tier Increase by 0.5% from the previous tier Increase by 0.5% from the previous tier Max. leverage of the tier ALPHAUSDT Perpetual 1 15,000 0.65% 2.00% 50 50,000 0.65% 2.00% 50 2 30,000 1.00% 2.50% 40 100,000 1.00% 2.50% 40 3 60,000 1.50% 5.00%Published on Dec 13, 2023Updated on Nov 17, 2025Announcements