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Do I need to pay fees for deposit and withdrawal?
The fee amount is based on the transaction (a more complex transaction means that more computational resources will be consumed), hence a higher fee will be charged. The withdrawal fee deduction logic may vary slightly depending on your app version:3.1 Latest App version (e.g., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance.Published on Jun 1, 2023Updated on Mar 16, 20265,586How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?Published on May 9, 2025Updated on Mar 4, 2026322A beginner's guide to identity verification
Can someone else contact customer support on my behalf about my account or identity verification? No. For security and privacy reasons, we can only discuss account-related or identity verification information with the actual account owner. If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.Published on Sep 25, 2023Updated on Mar 25, 20266,461What's a private key/seed phrase?
Never trust someone who offers you a seed phrase and always be cautious if a stranger shares a seed phrase with you. When using a seed phrase, you need to pay attention to the following points: After creating a wallet in the app, please back up the seed phrase immediately. When backing up a seed phrase, you should use physical media, such as copying on paper. To keep your assets safe, don't screenshot.Published on Aug 24, 2023Updated on Apr 22, 20262,897OKX NFT FAQ
If someone makes a higher offer than the current bid, the precious one will get canceled and can't be restored. On top of that, people need to make a deposit when they make offers on CryptoPunks, and they'll get the money back if their offers get canceled. Lastly, when you have the highest offer on CryptoPunk, you can also buy it directly instead, and your previous bid will get canceled automatically.6. Does OKX NFT Marketplace support ERC-1155? Yes, it does.Published on Jan 5, 2023Updated on Jan 27, 2026547What are Source of Funds (SoF) and Source of Wealth (SoW)?
Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance. For example, if you have multiple sources of wealth but the largest portion of your personal wealth comes from your salary, you only need to select Employment Income as your source of wealth.Published on Dec 24, 2024Updated on Apr 18, 2026770Pay FAQ
When someone sends you USDC, USDG or USDT, you'll get an instant push notification from the OKX app, letting you know the funds are on their way. If the sender shares a payment link via SMS or email, clicking the link will take you directly to our app download page (if you don’t have it yet), allowing you to access your funds. Note: Before you can claim or use the funds, you must complete identity verification.Published on Apr 28, 2025Updated on Apr 18, 20262,150How do I create/import an OKX wallet?
As mentioned above, this password merely serves as an extra layer of security in case someone gets access to your device. Note: make sure to keep your seed phrase and password safe and never share with others to avoid any losses. Can I test out OKX Wallet as a guest? The best way to explore OKX Wallet is to download it and try it out! However, OKX also offers a guest mode on the home page that you can use on your desktop or mobile browser to explore some of OKX Wallet's features.Published on Aug 24, 2023Updated on Apr 22, 20263,848Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
That means a fake polynomial has a chance of to pass a random sampling inspection. If we do the sampling inspection n times, the chance will decrease to . We implement the extension_factor default as 16 and the sampling inspection default time as 16, so the security level will be 80 bits.Published on May 10, 2023Updated on Sep 8, 2025179Common scam tactics
Exercise the practice of verifying the individual's identity when someone pretends to be a government officer, company officer, job hunter, and others. You can independently search for relevant contact information and directly reach out to them, rather than using the provided phone number or email address. Avoid casually sharing personal information such as Social Security numbers, bank account details, or credit card information.Published on Sep 28, 2023Updated on Feb 6, 20262,652How do I check on updates to my support ticket?
If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only.Published on Oct 17, 2025Updated on Apr 18, 202650OKX Card Brazil Referral Program — Terms and Conditions
Definitions For the purposes of these Terms: Inviter means an existing OKX user who shares a valid referral link or code. Invitee means a new OKX user who registers through the Inviter’s referral link or code. Successful Referral means a referral that meets all eligibility criteria described in Section 6. Cycle means a fixed two-week reward calculation period determined solely by OKX. USDG Reward means promotional rewards distributed in USDG or an equivalent value at OKX’s discretion.3.Published on Feb 26, 2026Updated on Mar 20, 202625What's the risk and runtime for Smart Picks?
It’s a way to measure the level of risk or exposure in a particular trading strategy.For example: If a strategy fully invests in spot positions, the Delta value is 1, meaning the strategy is directly affected by changes in the asset’s price. A lower Delta (less than 1) means less exposure to market movements, which generally makes the strategy safer or more conservative. A higher Delta (greater than 1) means more exposure to price changes, often through leverage, making the strategy riskier.Published on Sep 26, 2024Updated on Feb 9, 2026268Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on Jan 25, 2024Updated on Feb 11, 20263,688How do I fix common issues with DEX trading wallet passkeys?
If there's no label on your passkey, it means the passkey is currently limited to Exchange only transactions and can't be used for DEX.Published on Jan 29, 2026Updated on Jan 29, 2026