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Local tax rules may apply to transactions involving digital assets. Please note that the value of the prize may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw to the actual withdrawal time based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may experience an increase or decrease in value of your assets at any given moment.Published on May 15, 2023Updated on Nov 17, 202521New User Bonus Program - Terms and Conditions
The value of rewards may fluctuate and may not be equal in value at the time you are able to withdraw, due to market conditions. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. We may delay the distribution of rewards due to system issues or other special circumstances.Published on Apr 24, 2024Updated on Mar 13, 2026405OKX listing mechanism
Indicative opening price During the Call Auction period, OKX may display an indicative opening price for reference purposes. The indicative opening price may change as orders are placed, cancelled, or modified. The indicative opening price does not represent the final execution price.Published on Apr 27, 2018Updated on Apr 2, 20267,469Brazil Referral Program - Terms and Conditions
Please note that the value of the rewards may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment.Published on Jan 24, 2024Updated on Nov 17, 2025241Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on Dec 19, 2023Updated on Mar 3, 2026970What should I do when my Web3 wallet BTC balance is insufficient?
Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.Published on Nov 17, 2023Updated on Nov 17, 2025347Why hasn’t my deposit arrived yet?
For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through. Again, please submit a support ticket as soon as possible.Published on Mar 27, 2024Updated on Sep 12, 2025309Why is my account restricted and what should I do?
To ensure the safety of our users and community, OKX may occasionally freeze restrict your accounts, in accordance with our Terms of Service. This is a security measure designed to maintain the integrity and compliance of the OKX platform. While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.What should I do if my account is restricted?Published on Feb 27, 2026Updated on Mar 16, 202677Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on Oct 14, 2025Updated on Jan 15, 20265OKX Card Brazil Referral Program — Terms and Conditions
OKX may perform risk monitoring, AML checks, and compliance reviews at any time. 9.2. OKX may disqualify users or cancel rewards where activity appears suspicious, non-commercial, or inconsistent with the intended purpose of the Program.10. Modifications, Suspension, and Termination 10.1. OKX reserves the right to modify, suspend, or terminate the Program at any time without prior notice. 10.2.Published on Feb 26, 2026Updated on Mar 20, 202621What is the New User Full Rebate Program?
Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on Mar 16, 2026Updated on Mar 31, 2026Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 20261,825Why can't I join or claim rewards from a campaign?
If an account (including the inviter or the invited user) triggers risk control mechanisms, the corresponding campaign rewards may be revoked.Published on Jun 10, 2025Updated on Mar 19, 202614,250How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on May 30, 2025Updated on Feb 5, 202611How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Several factors may limit the withdrawable portion: You may have already withdrawn part of your Grid Profits earlier from the same bot. If you performed a Grid Edit or Add Investment, your Grid Profits at that time may have been fully reinvested—resetting your withdrawable amount to zero. Grid Profits are approximations and may include small rounding differences or estimated fees (which are charged in different currencies), as described in the example in (3) above.Published on Jun 20, 2025Updated on Nov 26, 202554