Manually adding a withdrawal bank account details This process will require you to manually input your bank information into our app. Add your withdrawal bank account manually Note: please use your checking account when adding your bank account information Any withdrawals made to manually-added accounts might be rejected if the account information fails to be verified by our banking partners or your own bank.Why can't I withdraw all of my funds?

You can complete a BRL deposit from your bank account by performing a Pix transfer. BRL Pix transfers are currently only available to our Brazilian customers.To initiate a Pix transfer, you'll need to access your bank account and provide OKX's CNPJ number.How do I make a BRL deposit?On the web Log in to your account at okx.com, go to Deposit and select Brazilian Real Start BRL deposit on the deposit pageOn the app Open your OKX app.

SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows business

It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.

Enhanced Due Diligence (EDD) If your account is flagged for higher risk (for example, high-volume transactions or politically exposed persons), we may request: Proof of address (utility bill, bank statement) Source of funds or wealth (for example, payslips, business documents) This step ensures transparency and compliance with stricter regulatory requirements4.

The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto.

It is similar to bank transfers. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.

Funds unavailable for withdrawal may still be available for bank account withdrawal. You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.

Unacceptable document types The following documents are not accepted as Proof of Address: Bank account opening certificates Digital driver’s licenses Online third-party payment receipts or screenshots Online shopping records Food delivery orders Mobile phone bill payment records, and similar documents Note: If you obtain a bank or credit card statement, please submit the original PDF file or a photo of the physical statement. Screenshots will not be accepted.

The following types of documents can be used to verify your address for identity verification: Driver's license (if the address is visible and matches the address provided) Government-issued IDs with your current address Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name Documentation or voter identification listing your full address and legal name issued within

Comparison: Traditional Bank Accounts vs Web3 Wallets Category Traditional Bank Account Web3 Wallet Password recovery Reset by the bank Only recoverable via seed phrase or private key Asset control Custodied by the bank Fully controlled by the user Risk responsibility Partial compensation may apply User bears full responsibility Important Notes on Backing Up Seed Phrases and Private Keys To ensure the safety of your assets, please follow these best practices when backing up your seed phrase or private

If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank. If you have SEPA deposit accounts, a new SEPA deposit account will be automatically assigned to you. Any existing EUR balances will be seamlessly transferred to your new SEPA account.

Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.

Bank statement showing receipt of funds from exchange. Transaction receipts from decentralized exchanges showing funds swapped or obtained. Note: have to be issued within 3 months. Authentic documents as proof of the source of funds Airdrop participation Screen capture that shows proof of the airdrop allocation from the Telegram airdrop games. Transaction history from your cryptocurrency wallet(s) showing the airdrop transaction, including the token name, amount received, and timestamp.

While we offer many cash deposit methods that are instant, some bank transfers can take up to 5 business days depending on the transfer type and your bank. When selecting a deposit method, you'll always see the processing time. The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawal