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What onboarding information is required for the non-profit organization (NPO)?
NPOs can operate within one jurisdiction or internationally and can include foundations, charities, non-governmental organizations, political organizations, volunteer service providers, research institutes, and professional organizations.Who are the key persons for an NPO?Published on Oct 13, 2023Updated on Feb 12, 202671Lead trader: how do I carry out spot lead trades?
Visit here to find out more about the possible reason for the failure of spot lead trade.Published on May 2, 2024Updated on Feb 9, 202647How do I list my collection on OKX Marketplace?
If you cannot find the collection or NFT you have deployed, you can fill out this form. We'll assess and add your collection once it's been approved.Published on Jun 7, 2024Updated on Mar 17, 202651Common scam tactics
For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 20262,604OKX x McLaren NFT Sweepstakes Terms & Conditions
Disputes: The laws of the State of California govern all matters arising out of or relating to this Agreement without giving effect to any conflict of law principles. Any dispute or claim arising out of or related to this Agreement shall be subject to binding arbitration administered by JAMS (see www.jamsadr.com). The JAMS arbitration shall be conducted in San Francisco, California before a single JAMS arbitrator, who shall be a retired judicial officer.Published on Apr 25, 2024Updated on Sep 8, 2025607What should I do if my withdrawal isn't successful?
If the recipient is another trading platform, please reach out to their customer support for help.Published on Oct 17, 2024Updated on Feb 2, 2026243Security audit report collection
For more information on this, check out the audit report here. OKX Account Abstraction audit report - 2023.06.28 The AA Smart Contract Account (Account Abstraction) module of OKX Web3 Wallet has passed a security audit conducted by the third-party security firm SlowMist. The audit was completed on June 28, 2023, and all identified risk items have been fixed. For more information on this, check out the audit report here.Published on Nov 11, 2022Updated on Jan 27, 20267,072How do I create/import an OKX wallet?
If you've initiated a crypto deposit into your OKX Wallet but it hasn't arrived yet, you may find out more about it here.Published on Aug 24, 2023Updated on Feb 12, 20263,802What should I do if I want to withdraw assets that are not supported on other platforms?
Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.Published on Apr 8, 2025Updated on Feb 3, 20269How long does it take to complete my identity verification?
Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Nov 17, 20256,917How do I manage my collection on OKX Marketplace?
For more information, you can always refer to this article to find out more about modifying your collection.Published on Jun 7, 2024Updated on Jan 26, 20262,476How do I set up the Global Trading account?
Access Global Trading account easily on the product matrix once you've selected Menu When the disclaimer page opens, read and review it before confirming your acknowledgment by checking the required boxes Check out the acknowledgment boxes to continue The status will be showing Reviewing at the Global Trading account status under the Account info section. Select Learn more if you want to find out more about Global Trading Account.Published on Nov 25, 2025Updated on Dec 9, 202511Why hasn't my deposit been credited?
If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.Published on Sep 1, 2023Updated on Mar 3, 202613,720What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.Published on Jul 2, 2025Updated on Nov 17, 2025169Why hasn't my withdrawal arrived in the account?
If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled. If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page. Note: if you enter an incorrect/missing tag/memo/comment, it could lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance.Published on Aug 22, 2023Updated on Mar 4, 202620,538