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What to do in the event of a trade error
Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.Published on Jun 30, 2022Updated on Feb 12, 202696What is OKX keyless wallet?
If you are interested in how to secure your MPC wallet, check it out here: How do I secure my MPC Wallet?What are the benefits of using a keyless wallet? Effectively spread risk, no need to safeguard private keys OKX keyless wallet distributes ownership of the private key among multiple parties, reducing the risk of theft or loss of assets.Published on Aug 1, 2023Updated on Jan 27, 2026211How do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on Jun 6, 2024Updated on Nov 17, 2025204Affiliate activity portal - join page enhancement
How can an affiliate use this new feature? Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page. Learn more" Simply share the "https://www.okx.com/join/xxxxxx" URL and users who select on the link will be able to view the activity beside the sign-up form How many activities can I promote at a time using this new feature? You can only promote one activity at a time using this new feature.Published on Jun 8, 2023Updated on Mar 25, 2026221How do I send crypto gifts in IM on Pay?
Set your gift details: Choose how many gifts you want to send (gift quantity). Set the total amount you want to give. Decide if you want the gift to be split evenly among your friends or randomly with different amounts. (Optional) Add a custom message to personalize your gift. Tap Send to share the gift in your group chat. Your friends will need to open and claim the gift before it expires — and while there are still gifts available! Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 202621OKX x McLaren: Digital Collectibles FAQs
All fans who claimed the Canadian GP collectible were given the Classic rarity tier collectibles from the first eight races of the 2024 Formula 1 season as a gift for participating in the Race Rewind programme.Published on Jun 5, 2024Updated on Sep 8, 20256How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
Then, select your preferred option – One to many, Many to one, or Many to many in the Multisender type field to continue your process and select Next Select your preferred multisender type Insert the wallet addresses in the From and To fields, then select Next Note: you can select the wallet addresses from the Address book.Published on Sep 27, 2024Updated on Nov 17, 202559Index components weightage adjustment FAQ
Previously, all index components were weighted equally. Now different components will have different weights depending on their trading volume and liquidity conditions.3. What indexes will be adjusted and when will this take place? Most of the existing indexes will be adjusted by batch. For the exact timing of the adjustments and specific indexes to be adjusted, please stay tuned to our announcement page.4. How can I know the latest component weight?Published on Dec 14, 2023Updated on Feb 12, 202613What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026232Does OKX Marketplace charge fees?
Our commitment to zero-listing fees is just one example of how we aim to empower creators, collectors, and traders in the NFT space. It's time to embrace the future of digital ownership with OKX Marketplace, where you can unleash your creativity without the burden of fees. Join us today and be part of a revolution that values your art, your collections, and your journey in the NFT universe.Published on Oct 14, 2023Updated on Sep 12, 202522What onboarding information is required for a Trust?
Trusts can be arranged in many ways and can specify exactly how and when the assets pass to the beneficiaries.Who are the key persons for a Trust? Grantor: The person who creates the trust, funds it with their assets, and decides how the trust will operate. The grantor is also known as the trustor, settlor, or creator. Trustee: A person or institution that manages the trust's assets for the benefit of the beneficiaries.Published on Oct 13, 2023Updated on Feb 12, 2026113Quote sorting
If multiple Makers are submitting quotes anonymously, when the quotes expire or are canceled they will be treated as if they were from the same maker when being sorted as expired or canceled quotes, below any active quotes.Published on Jun 30, 2022Updated on Sep 10, 202511How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on Aug 9, 2024Updated on Sep 10, 202530Subaccounts, Account Mode, and API Connections FAQ
This article explains what subaccounts are, how to manage them, how account mode works, and how to create and use API keys for external connections.SubaccountsWhat's a subaccount? Subaccounts are accounts linked to your main OKX account that allow you to manage and separate different trading activities and strategies. Visit here to learn more.What are subaccounts for?Published on Mar 2, 2026Updated on Mar 30, 2026Pay account FAQ
If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.Published on Apr 28, 2025Updated on Mar 30, 2026538