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OKX now offers its services in the European Economic Area through my.okx.com
We're looking forward to serving you better and continuing to be a part of your digital asset journey!Published on Jul 30, 2024Updated on Nov 17, 2025AnnouncementsHow do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
It's a critical part of our commitment to responsible business practices and the protection of our platform’s ecosystem. How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire.Published on Dec 12, 2024Updated on Oct 15, 2025FAQ78OKX Brazil is updating its terms of service
As part of this new service, you will be able to interact with a platform fully designed for our Brazilian users, including full local customer support and the ability to make deposits and withdrawals in cash (BRL) in your OKX account, making your digital transactions smoother and more convenient. As part of the migration to the new entity, it is important that users only have tokens available at the local entity.Published on Feb 5, 2024Updated on Nov 17, 2025AnnouncementsDelisting ApeCoin from On-chain Earn
No action is required on your part. Thank you for your continued support as we work to provide better products for our users. If you have any questions or need assistance with your account, please feel free to contact our support team at support@okx.com. We’re here to help ensure a smooth transition during this update. OKX team November 16, 2024Published on Nov 16, 2024Updated on Apr 1, 2025AnnouncementsOKX to support BABYDOGE on the X Layer chain
As part of the ongoing X Layer PP upgrade and OKB gas optimisation, BABYDOGE support on the OKTC chain will be gradually sunset. Following this adjustment, users are advised to manage their BABYDOGE assets via the X Layer network going forward to ensure uninterrupted access to deposit and withdrawal services.Published on Dec 31, 2025Updated on Feb 11, 2026AnnouncementsHow do I level up my trades with Mizar?
Additionally, users share part of their profits when copy-trading other users. Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar? Yes, you don't have to pay any upfront payments or monthly subscription fees on Mizar. Additionally, you'll receive 5 USD credits and $10,000 free to trade upon signing up.Published on Mar 28, 2024Updated on Jan 2, 2026FAQ5How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on Sep 11, 2024Updated on Sep 12, 2025FAQ28Launch of Perpetual Swap & Transaction Fee Adjustments
Before taking part in the competition, please review the related terms for perpetual swap trading. Perpetual Swap Trading Guide: https://OKXsupport.zendesk.com/hc/en-us/sections/360003039191-Perpetual-Swap-Trading 3. Perpetual swap trading is scheduled to launch at 17:00 Dec 10, 2018 (CET, UTC +1) (subject to delay, depending on trading simulation test results).Published on Nov 30, 2018Updated on Nov 17, 2025AnnouncementsOKX announcement on maintenance for APTOS network
If you hold APTOS tokens in your OKX account, no further action is required on your part. We will take care of all technical requirements. Thank you for your understanding and cooperation. OKX team October 19, 2023Published on Oct 19, 2023Updated on Nov 17, 2025AnnouncementsTokenized stocks FAQ
Submit the order Check the My orders part for your orders, and the My positions option for your holdings OKX Wallet web Select a tokenized stock Enter the amount (minimum $20) Submit the order Check the My orders part for your orders, and the My positions option for your holdings5. Where are my funds after placing a trade? Your assets remain in your wallet until the transaction is executed on-chain.Published on Feb 2, 2026Updated on Mar 16, 2026FAQ7OKX will stop supporting Single-collateral Loan
As part of this practice, OKX will stop supporting the Single-collateral Loan function. To provide more time for users with existing active orders in Single-collateral Loans, OKX has extended the offboarding time from 8:00 am September 29, 2024 (UTC) to 8:00 am November 29, 2024. Please note that order Single-collateral Loan order creation has been ceased since September 2023.Published on Apr 30, 2024Updated on Nov 17, 2025AnnouncementsWhat's KYC: What to expect and why it matters?
Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance. You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC?Published on Jun 24, 2025Updated on Jan 15, 2026FAQ55PYTH delisting from Onchain Earn
No additional action is required on your part, and you will automatically receive your funds after delisting. However, you may choose to redeem your funds before the stated delisting date if you wish. If you have any questions or need assistance, visit our support center and chat with customer support.Thank you for your continued support as we work to improve our products. OKX team February 27, 2026Published on Feb 27, 2026Updated on Feb 27, 2026AnnouncementsWhy am I asked to confirm my personal details again?
Verifying and updating your personal details is a standard part of our identity verification and compliance review procedures. These processes are essential for ensuring the security of your account and compliance with financial regulations. They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on Mar 19, 2025Updated on Oct 15, 2025FAQ142Beneficial Ownership FAQ
As part of our Know Your Business (KYB) obligations, regulators in the jurisdictions where we operate require us to collect information about your institution’s ownership structure, including intermediate owners, and identify the natural person(s) that ultimately owns and/or controls your institution.What types of documents are acceptable to evidence my institution’s ownership structure?Published on Oct 10, 2024Updated on Dec 1, 2025FAQ6