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What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on Jul 2, 2025Updated on Nov 17, 2025FAQ169A beginner's guide to identity verification
This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This may may vary depending on your country or region, so please ensure you’re submitting a valid form of ID that meets local requirements.5.Published on Sep 25, 2023Updated on Mar 25, 2026FAQ6,463What are Source of Funds (SoF) and Source of Wealth (SoW)?
/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or lottery winnings Legal settlements Settlement Document Shows settlement amount Insurance Settlement Shows insurance payoutPublished on Dec 24, 2024Updated on Apr 27, 2026FAQ786How do I deposit EUR with SEPA bank transfer?
My bank shows the transfer was sent but it hasn't arrived in my OKX account — what should I do? SEPA transfers can take up to 1–2 business days. If your deposit hasn't arrived after 2 business days: Confirm you used the correct IBAN and included the exact details as shown. Check your OKX transaction history to confirm the deposit isn't already there. If not found, reach out to our OKX Assistant with your bank's payment confirmation (showing the IBAN used).10.Published on Nov 16, 2023Updated on Apr 27, 2026FAQ142Managing RFQs on the RFQ board (creator)
It will open up a box that shows the leg price for each leg as well as the execution side for each leg in your RFQ. Selecting the buy area will show details related to the buy direction, and the sell area will show details related to the sell direction.Executing against a quote If you are satisfied with the quote given for your RFQ, you select Buy or Sell on the RFQ board, depending on the direction you need.Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationIntroduction to spot mode
Spot trading As shown in the figure below, “Available” in “Buy BTC” shows you the current EUR balance available to buy BTC, while "Max buy" shows you the amount of BTC that can be bought based on the last price of BTC/EUR. “Available” in “Sell BTC” shows you the current BTC balance you can sell, while "Max sell" shows you the amount of EUR obtained after selling BTC based on the last price of BTC/EUR. Enter an appropriate BTC purchase price and amount, and click “Buy BTC” to place the order.Published on Apr 21, 2026Updated on Apr 29, 2026Product documentationHold more BETH to enjoy exclusive ZBC airdrops
On Sep 28, 2023, the snapshot shows that user A holds 105 BETH, then 109 BETH on Sep 29, and 101 BETH on Sep 30. The calculation for user A's average daily BETH increment over the three days, Sep 28, 29, and 30, is as follows: (105 + 109 + 101) / 3 - 100 = 5 This means that user A average increment over those 3 days is 5 BETH. Assuming the total daily average BETH increment over the 3 days of the campaign is 1,000 BETH. Assuming the prize pool is 4,295,000 ZBC.Published on Sep 28, 2023Updated on Jun 21, 2024Announcements'Paid with Crypto' Campaign Rules & T&Cs
., @OKX or @OKXweb3) or the relevant OKX social channel or other community for your country. The Giveaways may be promoted on social media via paid ads.Published on Feb 5, 2026Updated on Feb 5, 2026AnnouncementsHow do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Published on Nov 24, 2025Updated on Mar 4, 2026FAQ16What's Satoshi test and how do I complete it?
After the deposit is made, select the I've made the deposit option.Enter the address owner details for the Satoshi test After confirming the deposit, enter additional information about the address owner, for example, Country, First and Last name.Published on May 28, 2024Updated on Feb 17, 2026FAQ64Trade via P2P to get PEPE — over 2 billion PEPE up for grabs!
PEPE starters only for users who never have OKX account after June 20, 2023 Grand PEPE only for users who have OKX KYC level 2 account before June 20, 2023 Participants must complete KYC Level 2 showing residency in SEA Country. Check your status.Published on Jun 21, 2023Updated on Nov 17, 2025AnnouncementsHow do I view Profit and Loss (PnL) and switch PnL display?
Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading. Percentage: Shows the profit or loss as a percentage of your investment, providing a clearer picture of your return on investment (ROI).How do I switch the PnL display from value to percentage or vice versa on the web?Published on Jul 7, 2024Updated on Apr 29, 2026FAQ47Why haven’t I received a reply from the blockchain project team?
If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.Published on Oct 17, 2025Updated on Jan 27, 2026FAQ13Affiliate FAQ
Why does the person I invited through OKX Affiliate Program show as 'Invalid'? Generally, when your invitee is recalled by another channel, it'll appear as "Invalid" from your perspective. Alternatively, if certain settings determine that the rebate relationship between you and your invitee is invalid, the status will also show as "Invalid." You can select on "Invalid" to learn more about the reason.2.Published on Dec 4, 2024Updated on Apr 6, 2026FAQ723How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Dec 31, 2025FAQ1