All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license. Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name.Published on Sep 5, 2023Updated on Feb 23, 20264What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import your account on MetaMask Open MetaMask wallet app, select Import using Secret Recovery Phrase to import your wallet 2. Open your OKX exchange account on your app, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4.Published on Jan 21, 2025Updated on Apr 3, 2026What is OKX DEX Aggregator+?
If no Solver provides a valid quote, or if on-chain settlement fails, the system keeps trying to fill your order until it expires after 5 minutes. Your funds are always safe — no tokens leave your wallet unless the trade settles successfully.Does Intent Swap support limit orders? Limit orders aren't supported in the initial release. Support for limit orders via Intent Swap is planned for a future update.Published on Apr 20, 2026Updated on Apr 22, 20262How can I do spot trading with the Jupyter Notebook?
Open API to create API keys Create API keys for the different master/sub accounts you might have Select Create API key Select Trade in the Permissions to trade with the API key Select Trade in Permissions Now you have access to your API key, your Secret key, and your passphrase. Keep them in a safe place! Instantiate python variables to save your API details in the notebook for later usage 1 api_key = "xxxxx" 2 secret_key = "xxxxx" 3 passphrase = "xxxxxx"4. How can I import OKX modules?Published on Sep 29, 2023Updated on Sep 10, 2025552Why is my OKX app not working?
Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.Published on Mar 16, 2026Updated on Apr 6, 20267What's funding rate and how do I use it?
The funding rate is a mechanism used in X-Perps markets to help keep the contract price closer to the underlying spot price.What's the funding rate for me? Funding isn't the same as a trading fee. It is a periodic payment mechanism between long and short position holders.Published on Apr 15, 2026Updated on Apr 20, 2026How to add personalized messages for custom price alerts?
This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on Feb 6, 2025Updated on Sep 10, 20253How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on Aug 22, 2023Updated on Apr 22, 2026459What should X-Perps users in the EEA know about tax and reporting?
Keep separate records of funding payments received and paid so you can report them accurately if required.4. Where can I download my X-Perps transaction history? You can export your transaction history from the OKX app or web. Look for the trade history or activity in your account. Need help with an OKX product? Find guides and answers in our Help Centre. Visit here.Published on Apr 15, 2026Updated on Apr 22, 2026How to transfer crypto from Bitvavo to OKX?
Insurance fund: OKX maintains an insurance fund to protect users against unforeseen losses in volatile market conditions.Best practices to keep your funds safe on OKX Even though OKX is taking all measures to keep your account and your funds safe, there are a few best practices that users can take to keep their accounts even more secure: Enable two-factor authentication (2FA). Use strong and unique passwords. Don't share any sensitive account information.Published on Jun 19, 2025Updated on Mar 12, 20266How do I transfer crypto from Bybit to OKX?
Insurance fund: OKX maintains an insurance fund to protect users against unforeseen losses in volatile market conditions.Best practices to keep your funds safe on OKX Even though OKX is taking all measures to keep your account and your funds safe, there are a few best practices that users can take to keep their accounts even more secure: Enable two-factor authentication (2FA). Use strong and unique passwords. Don't share any sensitive account information.Published on Jun 19, 2025Updated on Feb 13, 20262How to transfer crypto from Coinbase to OKX?
Insurance fund: OKX maintains an insurance fund to protect users against unforeseen losses in volatile market conditions.Best practices to keep your funds safe on OKX Even though OKX is taking all measures to keep your account and your funds safe, there are a few best practices that users can take to keep their accounts even more secure: Enable two-factor authentication (2FA). Use strong and unique passwords. Don't share any sensitive account information.Published on Jun 19, 2025Updated on Jun 26, 20256How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase.Published on Sep 5, 2023Updated on Apr 6, 20267,025How do I add OKX widget on my phone?
The methods are as below: Disable battery optimization via Settings > Battery > Battery optimizations > Don't optimize Keep apps running in the background via Settings > OKX app > allow Background Activity Lock the OKX App to keep it running in the background. Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Apr 21, 20265,936What are OKX's crypto trading bots and how do I utilize them?
A special feature called Continuous Trading Cycles allows the trading bot to keep running, buying during dips and selling during rebounds, or starting new trading cycles after hitting the take-profit target. Learn how to use the Spot DCA (Martingale) trading bot here.How can I access OKX’s trading bots?Published on Sep 4, 2025Updated on Jan 20, 20261