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Pre-market: 08:01 – 13:29 Trading before the regular session opens, typically at a lower volume and higher volatility. Market hours: 13:31 – 19:59 Standard trading session with the highest liquidity and volume. Post-market: 20:01 – 23:59 With fewer liquidity providers active, spreads may widen and volatility may increase.Published on Feb 2, 2026Updated on Mar 16, 20267What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026233What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026109How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.Published on Aug 31, 2023Updated on Apr 9, 202613,776What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on Feb 5, 2024Updated on Oct 8, 2025131What should I do if I want to withdraw assets that are not supported on other platforms?
You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.Published on Apr 8, 2025Updated on Feb 3, 20269What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.Published on Jan 21, 2025Updated on Apr 3, 2026What should I do if I deposit BTC less than minimum amount?
Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on Feb 12, 202627What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
TRB MKR MORPHO PYTH MAGIC ICP YFI NEO OL MEME RSS3 SHIB OM NULS MOODENG TIA WAXP XCH HUMA ONT PNUT SPURS METIS VRA CRV ORBS SCR BIGTIME JOE FORTH AAVE OXT CAT RENDER RON DAO DOT QTUM NEIRO WLD ACA TRA ADA RIO BANANA STETH ASTR LPT AERGO RVN EIGEN FXS LOOKS CELR ALGO SC PENDLE TURBO GLMR POL ATOM SNT HMSTR ORDI ONE SKL BAL SNX CATI CETUS KDA ENJ BAT STORJ DOGS SUI AR SAND BCH SWFTC ARKM PEPE GOG PERP BNB THETA BOME BONE RAY VELO BNT TRX PIXEL ACH WOO ALPHA BSV USDC DEGEN LQTY MOVR STX BTC XLM ONDO GPublished on Mar 11, 2024Updated on Nov 17, 202594How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on Feb 12, 2026137Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?Published on Aug 22, 2023Updated on Apr 15, 2026414How do I buy crypto with BLIK?
Can I withdraw funds in PLN if I buy crypto using BLIK? No, only EUR withdrawals via EUR banking rails are supported. If you buy with BLIK, the PLN funds will be automatically converted into crypto assets at the time of purchase — they can't be withdrawn as PLN. To withdraw crypto assets, please refer to the following articles: How do I make a crypto withdrawal? (app) How do I make a withdrawal? (web)7. Where can I find the BLIK processing fee?Published on Aug 20, 2025Updated on Dec 31, 20255How can I reduce trading fees?
To help you trade more efficiently, OKX offers several ways to reduce trading fees. Below are some effective options:Increase your assets or trading volume If you're a high-frequency trader or an institutional user, you may qualify for VIP status by meeting certain asset or trading volume requirements. You can apply for VIP status if you meet either of the following conditions: Maintain account...Published on May 19, 2025Updated on Apr 15, 202665How do I share order parameters?
Time-saving: avoid the hassle of copying and pasting multiple details by sharing a single link or image.How can I use order parameters? Follow these steps to share your order details quickly and effectively: Navigate to the trading page: head over to the Trading section, this is where you can view your open and pending orders. Select the order you want to share: identify the specific order you wish to share.Published on May 7, 2025Updated on Sep 10, 20254How do I buy crypto with PayPal?
You can read more in How do I deposit EUR with PayPal?Published on May 2, 2025Updated on Dec 31, 20254