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Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on Mar 16, 2026Updated on Apr 6, 20266How do I add OKX widget on my phone?
Actual setting steps may vary by device. The methods are as below: Disable battery optimization via Settings > Battery > Battery optimizations > Don't optimize Keep apps running in the background via Settings > OKX app > allow Background Activity Lock the OKX App to keep it running in the background. Firstly, access the recent apps area, locate the OKX app.Published on Aug 15, 2023Updated on Apr 13, 20265,902How do I set up indicators on the chart?
Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on Nov 30, 2024Updated on Sep 10, 202514How do I safeguard my Web3 wallet from fraudsters?
Review of fraudulent tactics: Step 1: Fraudsters utilize enticement methods to prompt users to click on third-party links, redirect from the recharge entry to the wallet, and use malicious code to fill in the contract address for the token. Step 2: During the transfer operation, there will be warnings about the effect and risk of altering permissions. If the user proceeds, it leads to malicious alteration of permissions.Published on Dec 13, 2023Updated on Jan 27, 2026994What's KYC: What to expect and why it matters?
It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Apr 6, 202655How do I verify my identity with SPID?
Properly go through the process of selfie verification The next step is to confirm your personal information Review and confirm your personal details Once your information is confirmed, you'll complete a mandatory questionnaire to finish the verification One of the questions listed in the questionnaire After completing this step, the review process will begin and may take up to 24 hours Once approved, you'll be able to access your OKX account without limitations Your OKX account will be linked toPublished on May 2, 2025Updated on Dec 1, 20253EVM Inscription Tool FAQ
Insert your transaction data, excluding "data:," as it has been pre-filled by the system in the Text mode field Always exclude "data:," while inputting the inscription data Select your preferred frequency in the Repeat transactions field Note: the number of transaction data that you have inserted represents the number of signatures required for the inscription Select Confirm to begin the inscription process Select Confirm to complete the inscription3. How do I access EVM inscribed assets?Published on Dec 15, 2023Updated on Dec 18, 202523X Layer upgrade and OKT/OKB asset handling FAQ
After the burn, all OKB transferred to the black hole address will be automatically burned, manual OKB burns will stop, and the total supply of OKB will be fixed at 21 million.Will OKT deposits now also be exchanged at the same average closing price? Yes. OKTChain will continue operating until January 1, 2026. Before this date, you can deposit OKT to the platform at any time.Published on Aug 13, 2025Updated on Jan 29, 202627What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
This process is repeated until the position is closed with a profit, at which point the bot will start a new cycle. With Futures DCA, you can leverage up to 100x and take advantage of the market's ups and downs. It also allows traders to set up stop-loss orders to limit potential losses. It's highly advisable to set up stop-loss orders. By setting up the stop-loss, traders can limit the risks according to their comfort level.What's an example of a Futures DCA bot?Published on Apr 3, 2024Updated on Jan 28, 202681Crypto available for withdrawal FAQ
Follow these steps to get there: Step 1: navigate to the withdrawal page of your chosen crypto Step 2: select See details found under the withdrawal amount input Step 3: on the Unavailable for withdrawal page, select Learn more about caculationsI want my funds immediately. How does this relate to my crypto available for withdrawal? Funds unavailable for withdrawal may still be available for bank account withdrawal.Published on Jan 25, 2024Updated on Feb 11, 20263,688How do I download my account statements?
To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days. For access to transactions more than 90 days, proceed to step 4.Published on Nov 6, 2024Updated on Apr 1, 202679How to fix passkey error 50162 on Android devices
Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.Published on Dec 8, 2025Updated on Dec 26, 20251,806What's OKX Security Assistant?
OKX Security Assistant performs in-depth detection of your device environment and identifies risk types that are closely related to asset security, such as: Remote control or trojan-related behavior Malicious processes running in the background When a risk item is detected, a pop-up alert will appear. If the risk persists, the alert may reappear periodically until you take action or choose to ignore it.How do I use OKX Security Assistant?Published on Jan 15, 2026Updated on Feb 13, 202615What's Spot DCA (Martingale) bot and how to use it?
Safety orders will be placed: 100 = (2*0 × 100) 200 = (2*1 × 100) 400 = (2*2 × 100), and more Price steps multiplier: applied to the price step for placing the next safety order. It increases or decreases the price gap between safety orders. For example, with a price step = 1%, multiplier = 2.Published on Oct 21, 2025Updated on Apr 3, 2026How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on Feb 11, 2026Updated on Apr 10, 20266