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Why did my identity verification fail?
Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...Published on Aug 8, 2024Updated on Jan 2, 2026FAQ41Passkey FAQ
Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling. To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.Published on Mar 19, 2025Updated on Mar 4, 2026FAQ117What onboarding information is required for the non-profit organization (NPO)?
Corporate officers: Persons with significant responsibility to control, manage or direct the NPO including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the NPO.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ71What onboarding information is required for a family office?
What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ68What onboarding information is required for a Publicly Traded Company?
What's a publicly traded company? Publicly traded companies are entities with distributed ownership among public shareholders through publicly traded stock shares.Who are the key persons for a publicly traded company?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ76What onboarding information is required for a privately owned financial institution?
Corporate officers: Persons with significant responsibility to control, manage, or direct the privately owned financial institution including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the privately owned financial institution.Published on Oct 13, 2023Updated on Sep 27, 2025FAQ136What onboarding information is required for the government-owned enterprise?
, Vice President, or Treasurer), or any other persons who regularly perform similar functions.Published on Oct 13, 2023Updated on Mar 19, 2026FAQ61What onboarding information is required for a fund?
, Vice President, or Treasurer), or any other persons who regularly perform similar functions.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ115What onboarding information is required for a privately owned company?
To register as a privately owned operating company, you need to provide the information of: At least one corporate officer/manager: Persons with significant responsibility to control, manage, or direct the privately owned company including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other person who regularly performs similar functions.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ277How to fix passkey error 50162 on Android devices
Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.Published on Dec 8, 2025Updated on Dec 26, 2025FAQ1,440What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Jan 15, 2026FAQ55OKX DEX will list Tamadoge’s TAMA token for spot trading
Over time, the Play-to-Earn opportunities will be expanded to include augmented reality experiences, allowing your NFTs to play with their friends in the Tamaverse. Below are the details of the new listing: Asset name: Tamadoge Ticker: TAMA Contract: 0x12b6893cE26Ea6341919FE289212ef77e51688c8 Chain: Ethereum Total supply: 2,000,000,000 Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on Sep 27, 2022Updated on Nov 17, 2025AnnouncementsOKX will list Thetan Arena’s THG token for spot trading
THG withdrawals open at 10:00 am UTC on Dec. 21, 2021 Developed by WolfFun a Vietnamese game studio and supported by KardiaChain, Thetan Arena is a blockchain-based MOBA or multiplayer online battle arena, where players can team up with their friends and battle others in a free-to-play but play-to-earn environment.Published on Dec 20, 2021Updated on Nov 17, 2025AnnouncementsOKX will list Tamadoge’s TAMA token for spot trading
Over time the Play-to-Earn opportunities will be expanding to include augmented reality experiences, allowing your NFT to play with its friends in the Tamaverse. Asset name: Tamadoge Ticker: TAMA Contract: 0x12b6893cE26Ea6341919FE289212ef77e51688c8 Total Supply: 2,000,000,000 Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on Sep 23, 2022Updated on Nov 17, 2025AnnouncementsIntroducing BRWL(Blockchain Brawlers) on OKX Jumpstart
Powered by BRWL tokens, each brawler plays an integral role in the Blockchain Brawlers play-to-earn game as players brawl, earn, and craft their way to fame and fortune.Published on Mar 24, 2022Updated on Nov 17, 2025Announcements