Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.

In all cases, the system will automatically release the restriction once the timer expires. We recommend waiting patiently until the unlocking time. If buying or selling crypto triggers the platform's risk control, please refer to this article here for additional information.

In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.

In such a case, you can reach out to our customer support for assistance. Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.

For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4. Return to your Web3 wallet, select Send > select crypto and network Select send in your Web3 wallet 5. Paste the deposit address you copied from your exchange account Paste your deposit address 6.

Due to market fluctuations and factors like market depth, in some cases when the market experiences extreme volatility, our system may be unable to close copy trade positions due to price limit rules or other factors. In these cases, we’ll notify copy traders by email and in-app notification to manually close their position.

In this case, you can upgrade your account level to enjoy a higher borrow limit. Please refer to https://www.OKX.com/fees (3) If neither (1) nor (2) is your case, you may not able to borrow cryptos as too many users are borrowing cryptos at this time. You can try again later. 7. How can I arbitrage via Unified account?

Open Position: Order would be blocked in case of opening a long position should the order price sent is higher than the price limit. Order would be blocked in case of opening a short position should the order price sent is lower than the price limit. Close position: To prevent manipulative actions based on irresponsible behaviors, the order price is limited to 25% deviation from the index price.

This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted.

This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted.

Our customer support team strives to handle all your disputes with care, but we'll need some processing time to review your case. The resolution of the case depends on the response of both buyer and seller. Also, the more relevant information you provide, the faster we can handle your case. Please allow up to 24 hours for the team to respond to your case.How can I raise a dispute in P2P Trading?On the app Head over to the canceled order page and select the Need help?

In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.

The new criteria include: The duration of time you've been a registered user with us; The minimum number of completed orders; The minimum number of unique users you've traded with; The minimum completion rate; The minimum number of buy orders; The minimum number of sell orders; The minimum net gain (total bought value minus total sold value) within the last 6 months; The maximum number of dispute cases you're liable for.

In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.

In case of unexpected market volatility, the upgrade may be postponed for the best interest of our users. Please stay tuned to our website and social channels for the latest updates. Thank you for your continued support and we assure you our best services at all times. Regards, OKX Oct 29, 2019 (UTC)