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The official text for all documents on this website is English. While we have provided translated documents as a convenience for our users, you should be aware that these documents may contain discrepancies from the English version. Any discrepancies or differences resulting from translation are not binding and do not hold legal weight for compliance or enforcement purposes.Published on 29 Aug 2023Updated on 8 Oct 202596How do I join a video call with customer support?
The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on 26 Aug 2025Updated on 27 Oct 202542Trade Like A Pro hype rules
In case of any disputes, the English version of the activity terms and conditions shall prevail. OKX reserves the right to final interpretations of all activities. For more information about OKX, please visit https://www.okx.com © 2023 OKX. All right reserved.Published on 25 Sept 2023Updated on 28 Aug 202512OKX wallet FAQ
Note: OKX seed phrases consist of 12 English words. Make sure you back up all words completely and in the correct order.6. Can I delete an account or remove a wallet from OKX Wallet? Consistent with blockchain features, you can't delete an account once you create it. But you can remove it from the wallet. If you want to remove one of the derived accounts created/imported with a seed phrase, you need to remove the entire wallet from your device and import it with the seed phrase again.Published on 24 Aug 2023Updated on 2 Mar 20262,898What's a private key/seed phrase?
The seed phase of a wallet typically consists of 12 or 24 English words. If you remember the order of these words, you can easily restore the wallet and use it. It's essential to safeguard the seed phrase, as owning a seed phrase is the same as owning a private key and having power over the wallet assets. Never trust someone who offers you a seed phrase and always be cautious if a stranger shares a seed phrase with you.Published on 24 Aug 2023Updated on 2 Mar 20262,814Supercharge your supercharts Terms & Conditions
Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.Published on 1 Oct 2025Updated on 6 Nov 202525
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