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Do I need to pay fees for deposit and withdrawal?
The fee amount is based on the transaction (a more complex transaction means that more computational resources will be consumed), hence a higher fee will be charged. The withdrawal fee deduction logic may vary slightly depending on your app version:3.1 Latest App version (e.g., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance.Published on 1 Jun 2023Updated on 16 Mar 20265,586P2P sell crypto FAQ
This means you can't use someone else's payment account or a non-verified payment method. This requirement helps ensure transaction security and regulatory compliance.6. What should I do if the buyer selected Paid, but I haven’t received the payment? If you don’t receive the payment in 5 minutes after the counterparty selects Paid, you can submit an appeal. If the buyer doesn’t confirm receipt within 1 hour, you can appeal.Published on 1 Sept 2023Updated on 21 Apr 20261,115How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?Published on 9 May 2025Updated on 4 Mar 2026322A beginner's guide to identity verification
Can someone else contact customer support on my behalf about my account or identity verification? No. For security and privacy reasons, we can only discuss account-related or identity verification information with the actual account owner. If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.Published on 25 Sept 2023Updated on 25 Mar 20266,461What's a private key/seed phrase?
Never trust someone who offers you a seed phrase and always be cautious if a stranger shares a seed phrase with you. When using a seed phrase, you need to pay attention to the following points: After creating a wallet in the app, please back up the seed phrase immediately. When backing up a seed phrase, you should use physical media, such as copying on paper. To keep your assets safe, don't screenshot.Published on 24 Aug 2023Updated on 22 Apr 20262,897OKX NFT FAQ
If someone makes a higher offer than the current bid, the precious one will get canceled and can't be restored. On top of that, people need to make a deposit when they make offers on CryptoPunks, and they'll get the money back if their offers get canceled. Lastly, when you have the highest offer on CryptoPunk, you can also buy it directly instead, and your previous bid will get canceled automatically.6. Does OKX NFT Marketplace support ERC-1155? Yes, it does.Published on 5 Jan 2023Updated on 27 Jan 2026547What are Source of Funds (SoF) and Source of Wealth (SoW)?
Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance. For example, if you have multiple sources of wealth but the largest portion of your personal wealth comes from your salary, you only need to select Employment Income as your source of wealth.Published on 24 Dec 2024Updated on 18 Apr 2026770How do I create/import an OKX wallet?
As mentioned above, this password merely serves as an extra layer of security in case someone gets access to your device. Note: make sure to keep your seed phrase and password safe and never share with others to avoid any losses. Can I test out OKX Wallet as a guest? The best way to explore OKX Wallet is to download it and try it out! However, OKX also offers a guest mode on the home page that you can use on your desktop or mobile browser to explore some of OKX Wallet's features.Published on 24 Aug 2023Updated on 22 Apr 20263,848How do I use the block function in P2P trading?
If you’ve had an unpleasant experience trading with someone, you can block that particular user. Here are the available block functions: Block functionHow do I block a user or a merchant? On the App: In P2P trading > Orders, select the user you want to block. In the user's or merchant's profile, select more icon > My profile > Settings > Blocked. Select Block if you no longer wish to trade with the user or merchant 3. A pop-up window with reasons for blocking will appear on the screen.Published on 11 Aug 2023Updated on 23 Apr 2026251Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
That means a fake polynomial has a chance of to pass a random sampling inspection. If we do the sampling inspection n times, the chance will decrease to . We implement the extension_factor default as 16 and the sampling inspection default time as 16, so the security level will be 80 bits.Published on 10 May 2023Updated on 8 Sept 2025179Common scam tactics
Exercise the practice of verifying the individual's identity when someone pretends to be a government officer, company officer, job hunter, and others. You can independently search for relevant contact information and directly reach out to them, rather than using the provided phone number or email address. Avoid casually sharing personal information such as Social Security numbers, bank account details, or credit card information.Published on 28 Sept 2023Updated on 6 Feb 20262,652How do I check on updates to my support ticket?
If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only.Published on 17 Oct 2025Updated on 18 Apr 202650Lead trader: why is the total order in the Lead Trade and Open position tabs different?
What does it mean when the Open Position and Lead tabs show numbers in parentheses? When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on 13 May 2024Updated on 9 Feb 202632Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on 25 Jan 2024Updated on 11 Feb 20263,688What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on 17 Oct 2024Updated on 29 Mar 2026253