How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process.

What's KYB? KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.

Do I need to do anything? Wrapped USDT on X Layer is being phased out. USDT0 will be at the center of X Layer’s stablecoin future, so start migrating today.

Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?

When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?

Depending on your selected new country or region, you may follow one of two tailored transition processes designed to ensure a seamless experience. To guide you through each step, we've prepared detailed reference guides. If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert? Please refer to this article to learn how to use the Convert function: Convert FAQ4. Which crypto can I convert on OKX? With Convert, you can exchange most of the cryptos listed on our platform.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

You must manually claim them on the event page. The claim period is typically 14 days. Bonus that's not claimed within this period will expire and can't be reissued.If I release my wallet, can I still participate or claim rewards? No. Releasing your wallet means leaving the Exchange DEX ecosystem. You won't be able to continue participating in Boost activities or claim any pending rewards.Why do some activities support Web3 while DEX doesn't?

This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.

Your copy trade investment is 1,000 USDT, which means that you invest 1,000 USDT × 10% = 100 UDST to open a long BTC USDT perpetual 5x position. To copy trade with smart sync, all you need to do is set your total investment. You don’t need to configure any other settings for your copy trade, and management of risk and profit is left to the lead trader, letting you more efficiently get returns from your copy trades.What are the benefits of using smart sync?

You may also switch to other instruments by selecting the Trade button again Choose the order type, place your entry price in USDT (if applicable) and the amount of BTC / total USDT value you want to buy, and select Buy BTCHow do I reset the assets on demo trading? To reset the assets on demo trade to initial amount, you'll need to close all the positions and pending orders (if any). Then, go to Assets, and select Reset.FAQWhy is risk-free trading important for beginner traders?

If you are unable to access the DApp, you can try the following methods: Make sure you are connecting via the OKX Web3 Wallet Check your network connection (if the network connection is stable but you still can’t access the DApp, you may try switching to a different network node) Refresh the page or restart your device, then try accessing it againContact Us If you have any questions about OKX Wallet, you may join our Discord group.

Finally, selecting the checkboxes on the RFQ Board in the "Action" column for any live RFQs will activate the "Kill Selected" button at the top right corner of the RFQ Board, which will instantly cancel any of your quotes or RFQs on those selected lines.How do I know when my RFQ will expire? How do I know when a maker's quote will expire? On the RFQ Board is a column labeled "Time Left". The value in this column indicates how much longer the RFQ will remain live until it expires automatically.

We recommend checking all possible locations where you may have stored your seed phrase backup, such as handwritten notes or saved records from when the wallet was first created.Q: What should I do if I have imported my seed phrase but still don’t remember my wallet password? If you have backed up your seed phrase or private key but forgot your wallet password, you can re-import the seed phrase or private key to reset the wallet and create a new password.