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How do I submit my proof of address (POA)?
What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 12 Feb 2026852How can I protect myself from scammers?
Triangulation fraud involves a buyer sending payment from a card that's under another person's name. The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform.Published on 21 Aug 2023Updated on 3 Mar 202612,046Why hasn't my deposit been credited?
Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost.Published on 1 Sept 2023Updated on 3 Mar 202613,723Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 30 Dec 2025858How can you protect yourself from a phishing attack?
They then distribute this counterfeit URL to the mass audience via SMS, email, and various social media platforms with the intention of luring users into clicking on the link, through which the attackers defraud users of their bank account information, credit card details, passwords, and other personal data, ultimately gaining unauthorized access to users' assets. Phishing attacks can sometimes be very difficult to distinguish.Published on 17 Aug 2023Updated on 3 Mar 20263,688How do I make a deposit? (web)
It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 13 Aug 2023Updated on 27 Mar 20267,549OKX ZERO Trading Fees event FAQs
Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event. You will receive an email and app notification with the information regarding the rebate card value and expiry date once the card has been credited. Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day.Published on 6 Jul 2023Updated on 12 Feb 202638What are Source of Funds (SoF) and Source of Wealth (SoW)?
Record Must show transfer history Others Must show the transfer of assets (as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amount in the past 3 months Bank Statement Shows deposited benefits Issued within the last 3 months Loan or credit Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement Shows customer name and loan/credit balance Crypto transaction HistoryPublished on 24 Dec 2024Updated on 27 Mar 2026735Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 20261,807P2P sell crypto FAQ
Linked your email address and phone number. Added at least one payment method, such as a bank card, WeChat, or Alipay. You can also add multiple payment methods for convenience.2. How do I transfer assets for P2P trading? There are two ways you can do this: Transfer the funds to your funding account by selecting Assets > Transfer Select Transfer on the order page and transfer assets from other accounts3. How do I receive a payment for P2P sell order?Published on 1 Sept 2023Updated on 24 Mar 20261,113How to add a payment method to OKX P2P trading?
Important note, you have to complete your identity verification before you can start adding it.On the app On the P2P trading page, select My profile Select Profile on the P2P trading page Select Payment to see all available payment methods Select Add account, choose your currency and payment method from the list (bank or e-wallet) Select add account option to start adding your details Insert your bank account name (name of the bank card holder) and account number, verify your added payment methodPublished on 22 Aug 2023Updated on 24 Mar 20261,895What's a private key/seed phrase?
The wallet address is akin to a bank card number, which can be made public without much risk as long as the password remains hidden. The private key acts as an authentication for the wallet address, similar to a bank card number and its associated password. Thus, it's essential to maintain the secrecy of the private key in order to maintain control over the funds in your wallet. Through the private key, it can deduce the wallet address.Published on 24 Aug 2023Updated on 25 Mar 20262,855OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on 9 Oct 2023Updated on 8 Jan 2026337Common scam tactics
You can independently search for relevant contact information and directly reach out to them, rather than using the provided phone number or email address. Avoid casually sharing personal information such as Social Security numbers, bank account details, or credit card information. Only provide this information to trusted entities or individuals. Don't easily trust tempting messages. Private transactions carry significant risks.Published on 28 Sept 2023Updated on 6 Feb 20262,624How do I buy Tether (USDT) with fastPay?
PPRO's fastPay payment service enables users to quickly and securely send money online using a variety of payment options, including credit and debit cards, bank transfers, and e-wallets.Published on 12 Mar 2024Updated on 24 Mar 202682