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What should I do if the T+N security protection is triggered and I can't trade?
Note: If you do not see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.What should I do if I trigger T+N protection? If your order triggers T+N protection, we recommend that you wait patiently. The restriction will be automatically lifted after N days. For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.Published on 17 Mar 2023Updated on 3 Apr 20262,613What can I do if I trigger risk control?
Why can’t I appeal T+1 orders? To protect your assets and mitigate potential financial losses arising from high-risk fund inflows, orders subject to a T+1 risk control period (i.e., a one-day holding period) aren't eligible for appeal. During this 24-hour period, your assets can't be sold or withdrawn. All other platform functions remain unaffected. This restriction is clearly disclosed prior to order submission.Published on 13 Sept 2023Updated on 26 Jan 20261,777Why is my deposit locked?
Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on 19 Dec 2023Updated on 3 Mar 2026970How do I migrate my email address or phone number to another account? (web)
Example: if you've an unverified account (Account A) and a verified account (Account B), you can migrate Account A into B. After migration, Account A will be closed and account B will remain as the primary account. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.Published on 22 Aug 2023Updated on 1 Apr 2026385How do I make a deposit? (web)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks.Published on 13 Aug 2023Updated on 4 Apr 20267,577How do I make a deposit? (app)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 22 Aug 2023Updated on 4 Apr 2026149,065How do I list my collection on OKX Marketplace?
Supported blockchain networks: ETH, BNB Chain, Polygon, AVAX, Arbitrum-one, Arbitrum-nova, Optimism, Klaytn, OKTC, zkSync, Base, Linea, Polygon zkEVM, opBNB, Scroll, Manta, Mode, Blast, Rangers, IMX ZKEVM, X Layer, Lumi Layer3, B square, zkLink ova, Bitlayer. You can find the full list of networks here. Guidelines for adding to the collection: We'll gather NFTs based on each collection's project contract.Published on 7 Jun 2024Updated on 17 Mar 202652How do I use the Taker buy/sell volume indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Taker buy/sell volume Select Taker B/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on 16 May 2024Updated on 10 Sept 202529What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on 10 Apr 2025Updated on 16 Mar 2026535How do I use OKX Wallet Trader Mode for copy trading?
Example: If you choose to follow target address A and address A sells 1 token T, the token T you purchased through copy trading will also be sold proportionally (for example, 1 token). Auto Sell Set take-profit or stop-loss parameters. The system will calculate trigger sell prices based on the successful purchase price of each copy trade and the user-defined price fluctuation percentage. Enabling this mode does not prevent copy selling.Published on 10 Dec 2025Updated on 23 Mar 202618World Cup VIP Exclusive Gift Set FAQ
Delivery times may vary depending on merchandise production schedules and logistics conditions.FAQHow do I choose the size of my merch t-shirt? You may refer to the table below as a guide to selecting your t-shirt size:How do I claim my gift set ? You may submit your shipping information via the designated event page under My Rewards > Merch. Please follow the instructions provided therein to ensure timely shipment.How do I track the delivery of this merch?Published on 19 Dec 2025Updated on 3 Apr 2026311Why hasn't my withdrawal arrived in the account?
Select the withdrawal network which is supported by the corresponding platform in the Withdrawal network field For example, you'd like to withdraw crypto from us to Platform B. You've selected the OEC chain in our platform, but Platform B only supports the ERC20 chain. This can lead to withdrawal failure.Published on 22 Aug 2023Updated on 4 Apr 202620,632OKX P2P verified merchant service agreement
Verification Status and Deposit Requirements a) The Site will provide a verification icon or badge to “Verified Merchant” or equivalent, to distinguish them from unverified advertiers or traders. b) You hereby authorise OKX to make a deposit by transferring certain digital assets, as designated by OKX, with the amount depending on OKX’s internal threshold and guidelines, into your Verified Merchant’s deposit account.Published on 15 Sept 2023Updated on 28 Jan 2026713What limits are there for futures copy trading?
MAGIC-USDT, GMX-USDT, WOO-USDT, ONT-USDT, EGLD-USDT, MINA-USDT, QTUM-USDT, AR-USDT, BAT-USDT, STORJ-USDT, XTZ-USDT, ZRX-USDT, CELO-USDT, IOST-USDT, RVN-USDT, IOTA-USDT, RSR-USDT, AGLD-USDT, ETHW-USDT, UMA-USDT, PERP-USDT, FLM-USDT, CORE-USDT, API3-USDT, BNT-USDT, BLUR-USDT, GAS-USDT, ORBS-USDT, BIGTIME-USDT, SLP-USDT, CVC-USDT, BICO-USDT, FLOW-USDT, SSV-USDT, AUCTION-USDT, CTC-USDT, ACE-USDT, CETUS-USDT, METIS-USDT, NMR-USDT, JOE-USDT, FXS-USDT, LQTY-USDT, ZETA-USDT, GODS-USDT, ONE-USDT, ACH-USDT, T-USDTPublished on 31 Oct 2023Updated on 10 Mar 2026250How do I buy crypto?
The amount you have entered is lower than the buying limits of certain payment methods b. To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you have provided during onboarding to OKX. 2. Why am I encountering a "Buy unavailable" message? This means that our Buy services aren't currently available in your region.Published on 10 Aug 2023Updated on 24 Mar 20261,786