All
FAQ
Announcements
Product documents
Why can’t I see or use my crypto balance?
Learn more here.I see a balance mismatch due to settlement delay Why does this happen: In rare cases (such as system upgrades or heavy market activity), there may be a short delay before balances are updated across accounts. What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete?Published on 14 Oct 2025Updated on 15 Jan 20265Why hasn’t my deposit arrived yet?
If you see your transaction pending on the blockchain but not in your wallet, you may need to wait a while for a few blocks to be confirmed. If you don’t see the transaction pending on the blockchain, this means your transaction hasn't gone through. Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address.Published on 27 Mar 2024Updated on 12 Sept 2025309Quote sorting
I see multiple Anonymous makers submitting quotes for my RFQ, however after they expire I only see one expired quote with the "ANON" desk ticker. Why does this not show expired quotes by all of the Anonymous makers? In order to help ensure that Makers who wish to remain anonymous are protected, we do not show more than one expired or canceled anonymous quote on the RFQ Board.Published on 30 Jun 2022Updated on 10 Sept 202511Passkey FAQ
You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to version 6.111.0 or above. You'll then see an option in your Security Settings to delete the passkey manually if needed.9. What if I see a pop-up notification saying passkeys aren't supported in my region when logging in?Published on 19 Mar 2025Updated on 4 Mar 2026117Lead trader: why is the total order in the Lead Trade and Open position tabs different?
When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on 13 May 2024Updated on 9 Feb 202632How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on 20 Mar 2025Updated on 3 Dec 2025196Where do I find limits, fees and processing time details for cash deposit?
Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on 23 May 2025Updated on 12 Feb 202628OKX Web3 wallet customer review reward from Sourceforge terms and conditions
OKX and/or SourceForge reserve the right to interpret the terms and conditions of this promotion as it sees fit, and reserve the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service and SourceForge Review Guidelines and Terms of Use for more information. OKX and/or SourceForge are not responsible for technical, pictorial, typographical, or editorial errors or omissions.Published on 7 Aug 2023Updated on 28 Aug 202555Copy traders FAQ
Ranking by Overview You can also select Overview to see a comprehensive ranking of lead traders, which we calculate by weighting multiple indicators for each trader.Published on 1 Sept 2023Updated on 12 Feb 2026181I haven't received the SMS code
Cooling period after failure: If you see “SMS sending failed,” wait about 2 hours before trying again. Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance. If you still don’t receive any messages, follow the steps below to use another authentication method.On the app Select Didn't receive anything?Published on 16 Aug 2023Updated on 30 Mar 202632,643OKX customer review reward from Sourceforge terms and conditions
OKX and/or SourceForge reserve the right to interpret the terms and conditions of this promotion as it sees fit, and reserve the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service, SourceForge Review Guidelines and Terms of Use for more information. OKX and/or SourceForge are not responsible for technical, pictorial, typographical, or editorial errors or omissions.Published on 7 Aug 2023Updated on 8 Oct 202587Managing RFQs on the RFQ board
To see the actual time remaining for a quote, hover over this area to reveal a tooltip with the number of seconds remaining in that quote's lifetime.I've clicked on "Quote" to quote an RFQ and in the popup window and clicked the "Submit" button, however nothing happens. Why is this? The window that pops up where you can submit quotes will include the most recent prices from the order book.Published on 30 Jun 2022Updated on 10 Sept 202517How do I manage my collection on OKX Marketplace?
Your updated collection details will reflect instantly for potential buyers to see. For more information, you can always refer to this article to find out more about modifying your collection.Published on 7 Jun 2024Updated on 26 Jan 20262,484How do I find my deposit address and tag/memo/comment?
Here's where you can find the address and tag/memo when depositing.On the app Open your OKX app, select Assets > Deposit > Deposit crypto Select the crypto you want to deposit, then select the designated deposit network You'll see your Deposit address and tag/memo/comment if it's required Note: if your selected crypto comes with a tag/memo/comment, there is a Deposit reminder that you need to read and acknowledge before viewing the deposit details.Published on 22 Aug 2023Updated on 2 Apr 202668,225How to claim my RL OKXclusive Pass?
OKX reserves the right to interpret the terms and conditions of this promotion as it sees fit, and reserves the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service for more information. OKX is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to www.okx.com © OKX. All rights reserved.Published on 5 Apr 2023Updated on 12 Sept 202538