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How do I opt out as an Accredited Investor?
("OKX SG") If you have previously opted in to be treated as an Accredited Investor, you may opt out at any time.How can I opt out of Accredited Investor status? To opt out as an Accredited Investor: Start a live chat via our Support Center and let us know that you no longer wish to be treated as an Accredited Investor Once you confirm your intent to opt out, we may be required to take steps to comply with applicable laws and regulations.Published on 8 Apr 2025Updated on 17 Nov 2025How do I reach out to OKX Singapore customer support?
You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.Published on 18 Jun 2025Updated on 17 Nov 20252Lead traders: How do I carry out lead trades?
After you become a lead trader, you can continue carrying out trades on the regular trading page. If a trade involves one of your selected lead trade contracts, a signal will be automatically sent to traders copying you, and they’ll automatically copy the trade at the market price. Lead traders can lead trades in spot copy trading, futures copy trading, and bots trading.Published on 21 Dec 2022Updated on 4 Apr 2026392Lead trader: how do I carry out spot lead trades?
Visit here to find out more about the possible reason for the failure of spot lead trade.Published on 2 May 2024Updated on 9 Feb 202647How do I check the status of my returned withdrawal?
One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.Published on 30 Oct 2023Updated on 9 Feb 2026285How do I protect my account from Trojan horse takeovers?
If you’re ever unsure or need help, don’t hesitate to reach out to OKX Support.Published on 30 May 2025Updated on 5 Feb 202611How do I verify an individual account?
., passports, driving licenses, etc). They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 31 Mar 202630,996OKX x McLaren NFT Sweepstakes Terms & Conditions
Disputes: The laws of the State of California govern all matters arising out of or relating to this Agreement without giving effect to any conflict of law principles. Any dispute or claim arising out of or related to this Agreement shall be subject to binding arbitration administered by JAMS (see www.jamsadr.com). The JAMS arbitration shall be conducted in San Francisco, California before a single JAMS arbitrator, who shall be a retired judicial officer.Published on 25 Apr 2024Updated on 8 Sept 2025607What should I do if my withdrawal isn't successful?
If the recipient is another trading platform, please reach out to their customer support for help.Published on 17 Oct 2024Updated on 29 Mar 2026246What should I do if I want to withdraw assets that are not supported on other platforms?
Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.Published on 8 Apr 2025Updated on 3 Feb 20269How long does it take to complete my identity verification?
Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 17 Nov 20257,020How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
They’re displayed separately to help you better understand what’s driving your bot’s performance. However, both are display-only estimates calculated using predefined methods, and may not fully reflect real-time market changes or be accurate under rapidly changing market conditions. Note: if you’ve enabled Simple Earn Allocation, any profits generated from Earn will appear under a separate field labeled Simple Earn earnings.How's the field "Total PnL" calculated?Published on 20 Jun 2025Updated on 26 Nov 202554How do I update my login password?
your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent outPublished on 22 Aug 2023Updated on 15 Oct 202528Why hasn't my deposit been credited?
If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.Published on 1 Sept 2023Updated on 3 Apr 202613,739What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on 18 Oct 2024Updated on 3 Mar 2026672