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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026422How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 6 Apr 20267,026How does futures spread trading work on OKX Liquid Marketplace?
That’s why this strategy is called market neutral; the underlying asset’s price direction does not influence its profitability. In other words, futures spread traders can profit when the market trends go up or down, or remain flat over the terms of the traded contracts.Published on 13 Mar 2024Updated on 10 Sept 20256Lead trader: why is the total order in the Lead Trade and Open position tabs different?
What does it mean when the Open Position and Lead tabs show numbers in parentheses? When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on 13 May 2024Updated on 9 Feb 202632Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on 25 Jan 2024Updated on 11 Feb 20263,688What's the Nitro Spreads table view?
You can scroll and sort through the table to quickly find and compare the spreads they're interested in.What benefits does the Nitro table view offer for comparing spreads? The sortable table view allows users to compare spreads side-by-side by sorting columns based on various criteria such as price, volume, and APR. This feature helps you evaluate the relative 'expensiveness' of different contracts and to track price changes over time.How does the Nitro table view handle spread volumes?Published on 16 Jul 2024Updated on 10 Sept 20253Why can’t I see or use my crypto balance?
Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on 14 Oct 2025Updated on 19 Apr 20266Pay Passkey FAQ
Does the email used for resetting Pay Passkey depend on the cloud account used? Passkey syncing depends on the cloud account that originally created the passkey. However, passkey resetting depends on the current exchange bound email.14. Can I reset Pay Passkey for multiple chains during the process? Currently, you can only reset one chain at a time due to technical constraints.15. Why does my Pay Passkey still not work even after resetting it on Android?Published on 28 Apr 2025Updated on 20 Apr 2026186Why did my identity verification fail?
The uploaded document does not contain a photo of your face, or the face photo is unclear. The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted. Invalid Document Expiry Date Invalid Document Photo Issue Description: The uploaded file is blurry, cropped, or obscures your identity information. You uploaded irrelevant ID documents or proof of address.Published on 5 Sept 2023Updated on 22 Apr 202611,542What is Leverage, Futures and Margin?
This article covers the key concepts you need to know.How does leverage work? Leverage allows you to open a position larger than your available funds. While this can multiply your returns when the market moves in your favour, it equally amplifies your losses when it moves against you. A common misconception is that leverage only increases your upside. In reality, the same multiplier applies to losses.Published on 9 Apr 2026Updated on 9 Apr 2026Quote sorting
How does Block Trading by OKX determine which quote is the "best quote" to show on the first line for my RFQ on the RFQ Board? The best price, bid and ask, will be sorted to the top, independent of the Maker. This means that the best bid may have been provided by a different Maker than the best ask. For quotes on RFQs where the quote currency of all legs are the same, the best bid is simply the highest value, while the best ask is the lowest.Published on 30 Jun 2022Updated on 10 Sept 202513How to fix Pay passkey error on Android devices
Why does the Pay passkey error happen? Passkey error on Android devices occurs when Google Play Services fails to process passkey authentication for OKX Pay or OKX Card. This prevents your device from completing certain verification or authorization actions. You can usually resolve the issue by updating Google Play Services or deleting the damaged Pay passkey stored in your Google Password Manager.How to fix Pay passkey error? We recommend two solutions.Published on 8 Dec 2025Updated on 17 Apr 202634How do I buy and sell crypto with a third party?
Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days. It only takes a few minutes to sell and receive via a digital wallet.What are fiat gateways?Published on 5 Sept 2023Updated on 6 Apr 2026674Learn & Earn Campaign that is only for Turkish users event rules
This activity does not constitute and shall not be considered to be investment advice or a recommendation to deal in any product or investment. Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, can lose value, and can even become worthless. Digital assets are not covered by insurance against potential losses. Historical returns are not indicative of future returns. OKX does not provide investment or asset recommendations.Published on 24 Oct 2023Updated on 9 Feb 202637Affiliate FAQ
How long does the affiliate application process take? We don't have a specific timeframe for the affiliate application review process. The review time may vary depending on application volume and the information provided. You'll be notified of the result once the review is completed.Multi-level Rebate FAQ1. As an upper-level affiliate, can I upgrade a user to a sub-affiliate?Published on 4 Dec 2024Updated on 6 Apr 2026723