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Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on 16 Mar 2026Updated on 6 Apr 20266How do I add OKX widget on my phone?
Actual setting steps may vary by device. The methods are as below: Disable battery optimization via Settings > Battery > Battery optimizations > Don't optimize Keep apps running in the background via Settings > OKX app > allow Background Activity Lock the OKX App to keep it running in the background. Firstly, access the recent apps area, locate the OKX app.Published on 15 Aug 2023Updated on 14 Apr 20265,903How do I set up indicators on the chart?
Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on 30 Nov 2024Updated on 10 Sept 202514How do I safeguard my Web3 wallet from fraudsters?
Review of fraudulent tactics: Step 1: Fraudsters utilize enticement methods to prompt users to click on third-party links, redirect from the recharge entry to the wallet, and use malicious code to fill in the contract address for the token. Step 2: During the transfer operation, there will be warnings about the effect and risk of altering permissions. If the user proceeds, it leads to malicious alteration of permissions.Published on 13 Dec 2023Updated on 27 Jan 2026995What's KYC: What to expect and why it matters?
It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on 24 Jun 2025Updated on 6 Apr 202655X Layer upgrade and OKT/OKB asset handling FAQ
After the burn, all OKB transferred to the black hole address will be automatically burned, manual OKB burns will stop, and the total supply of OKB will be fixed at 21 million.Will OKT deposits now also be exchanged at the same average closing price? Yes. OKTChain will continue operating until January 1, 2026. Before this date, you can deposit OKT to the platform at any time.Published on 13 Aug 2025Updated on 29 Jan 202627How do I close lead trades with a limit order and custom amount?
What's the background? We've enhanced our copy trading system, ensuring that the experience of leading trades aligns with manual trading experience. With the upgrade, lead traders can use limit orders and custom amounts to close positions, eliminating the restrictions found in the old system version.Futures lead tradersHow do I open a futures lead trade position? Once you've become a futures lead trader, you'll need to select contracts for leading trades.Published on 5 Dec 2023Updated on 9 Feb 20262,263What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
This process is repeated until the position is closed with a profit, at which point the bot will start a new cycle. With Futures DCA, you can leverage up to 100x and take advantage of the market's ups and downs. It also allows traders to set up stop-loss orders to limit potential losses. It's highly advisable to set up stop-loss orders. By setting up the stop-loss, traders can limit the risks according to their comfort level.What's an example of a Futures DCA bot?Published on 3 Apr 2024Updated on 28 Jan 202681Introduction to proportional copy trading
App version Step 1: Navigate to trade - Marketplace - Copy Trading. If you do not see the corresponding entry after clicking, please log in and try again. Step 2: After entering the copy trading section, select the card you are interested in. Click the "Copy" button in the upper right corner of the card to access the copy trading settings. Step three: Configure your copy trading settings to complete the creation of your copy trading relationship.Published on 4 Apr 2023Updated on 3 Feb 202659Crypto available for withdrawal FAQ
Follow these steps to get there: Step 1: navigate to the withdrawal page of your chosen crypto Step 2: select See details found under the withdrawal amount input Step 3: on the Unavailable for withdrawal page, select Learn more about caculationsI want my funds immediately. How does this relate to my crypto available for withdrawal? Funds unavailable for withdrawal may still be available for bank account withdrawal.Published on 25 Jan 2024Updated on 11 Feb 20263,688How do I download my account statements?
To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days. For access to transactions more than 90 days, proceed to step 4.Published on 6 Nov 2024Updated on 1 Apr 202679Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on 5 Sept 2023Updated on 13 Apr 202611,534How to fix passkey error 50162 on Android devices
Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.Published on 8 Dec 2025Updated on 26 Dec 20251,826What's OKX Security Assistant?
OKX Security Assistant performs in-depth detection of your device environment and identifies risk types that are closely related to asset security, such as: Remote control or trojan-related behavior Malicious processes running in the background When a risk item is detected, a pop-up alert will appear. If the risk persists, the alert may reappear periodically until you take action or choose to ignore it.How do I use OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 202617How do I verify my wallet address?
If you're withdrawing crypto to a new address, you'll need to complete a one-time verification to confirm that you own the address you're withdrawing to.Follow this step-by-step guide to verify your address and provide the necessary travel rules information. Firstly, when OKX detects that you are withdrawing to a new address, you will be prompted with a cautionary reminder. Please make sure to carefully read our reminders before selecting OK.Published on 24 Jun 2025Updated on 17 Nov 20253