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How to add personalized messages for custom price alerts?
With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered. This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on Feb 6, 2025Updated on Sep 10, 2025FAQ3Why am I asked to confirm my personal details again?
personal data is encrypted and securely stored in line with data protection laws.Published on Mar 19, 2025Updated on Oct 15, 2025FAQ141Common scam tactics
Later, when users invest a significant amount of funds, scammers will reject withdrawal requests for various reasons such as "low credit score, requiring payment of a certain amount," or demanding a deposit before allowing withdrawals. User withdrawal requests are being rejected and being requested to deposit more funds to increase the credit score Another common situation where an individual fell victim to an online scam involving the Edaytask platform.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,624Why is my deposit not credited even when all information is correct?
The deposit network for this token is currently closed: for some tokens, the network may temporarily suspend deposits, which can prevent the deposit from being credited. In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,810OKX to delist ICE spot trading pairs
Token migration: According to the official ICE plan, starting from December 17, 2025, users will be able to transfer their ICE tokens to a self-custodial wallet within the Online+ app and upgrade them to ION tokens. Suspension on crypto deposit: We have suspended the deposits of the crypto mentioned above, starting from 11:00 UTC on December 11, 2025. Please manage your assets promptly. Once the delisting is complete, you can find your assets under Assets > Untradable assets.Published on Dec 11, 2025Updated on Feb 11, 2026AnnouncementsIntroducing USD deposits and withdrawals
Your maximum limits are shown when you start a deposit or withdrawal on the app or website. For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawPublished on Feb 14, 2025Updated on Mar 3, 2026FAQ13Why is my deposit locked?
Depending on your local law and regulations, your transaction may remain locked until you provide the information required of the person who sent you the fund. For more details, you can find it in the Travel Rule FAQ. Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3.Published on Dec 19, 2023Updated on Mar 3, 2026FAQ970How to avoid deposit of unsupported tokens?
When making a deposit, ensure that the token you select is supported on our platform. To avoid depositing unsupported tokens, here are some suggestions: Review the supported token list Before depositing, visit our website to check the latest list of supported tokens. Ensure that the token you choose is on this list. Check deposit information If you are unable to select the corresponding token, network chain, or matching contract address during the deposit process, pause the transaction.Published on Oct 16, 2024Updated on Feb 12, 2026FAQ384Why is there a minimum amount to deposit BTC?
We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse.Published on Oct 15, 2024Updated on Sep 3, 2025FAQ15Why is my deposit/withdrawal suspended?
A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal suspension) For wallet maintenance/upgrades, we'll state the resume time for their own wallet.Published on Aug 31, 2023Updated on Jan 26, 2026FAQ986What's Satoshi test and how do I complete it?
They're as below: The Satoshi test deposit must originate from the correct address intended for verification. The Satoshi test deposit is made to an OKX-provided verification address. The Satoshi test deposit amount must match the amount specified by us for the test. The Satoshi test deposit must be completed within the specified timeframe.Published on May 28, 2024Updated on Feb 17, 2026FAQ60How do I use Merchant Coupon Code?
Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on Mar 24, 2026FAQ195% Deposit Match Campaign - Terms and Conditions
Example: If a user deposits a total of $1,100 during the deposit match campaign, they will receive a $50 USDG reward Example: If a user deposits $1,000 on Day 1 and later during the Deposit Match Campaign Period deposits another $2,000, their total deposit is $3,000 and they will recieve a $150 USDG reward.Published on Dec 1, 2025Updated on Dec 1, 2025FAQ2How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on Oct 17, 2024Updated on Jan 1, 2026FAQ407Why is there a minimum deposit amount for non-BTC?
Note: please confirm the minimum deposit amount before making a deposit to ensure smooth transactions.Published on Oct 16, 2024Updated on Sep 3, 2025FAQ32