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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Mar 19, 202644OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on Mar 16, 20267,461I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on Aug 16, 2023Updated on Feb 9, 202623How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on Mar 4, 2026321How to withdraw, trade and stake WLD tokens on OKX wallet?
Head to the physical imaging device called the Orb to get the World ID Orb-verified. Orb Operators, a network of independent local businesses, operate most Orbs. The Orb uses multispectral sensors to verify the authenticity and uniqueness of each individual, and issues an Orb-verified World ID.Published on Jul 28, 2023Updated on Feb 12, 2026102How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 202613,683My phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 1, 2024Updated on Jan 27, 20267How do I activate my Pay?
To ensure the best security and reliability, we strongly recommend using the native passkey management tool called Passwords to create, store, and manage your passkeys. Learn more about Pay Passkey here.Published on Feb 11, 2026Updated on Mar 11, 2026Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
To overcome this challenge, we break the accounts into smaller groups called batches. Each batch is processed separately using batch circuits, which checks the bottom portion of the Merkle tree. Batching not only makes it manageable but also allows us to run these checks at the same time (parallel processing).Published on Oct 21, 2024Updated on Feb 11, 202690How can I do spot trading with the Jupyter Notebook?
Learn how you can do simple Spot trading by calling the functions in the python-okx library on a Jupyter Notebook.1. How can I run Python code snippets on a Jupyter Notebook? The Jupyter Notebook is an incredibly powerful and easy-to-use tool for Python development and data analysis. You can run a Jupyter Notebook server on Windows, Mac OS or Linux. This tutorial provides a pretty comprehensive guide on how to get a Jupyter Notebook up and running.2. How can I install the python-okx package?Published on Sep 29, 2023Updated on Sep 10, 2025543Common scam tactics
The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift". The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait."Published on Sep 28, 2023Updated on Feb 6, 20262,604How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the page link and username.Phone call Copy the phone number that you have received and go to our channel verification to verify the phone number. You can refer to the How do I verify OKX accounts section to learn more about how to verify the phone number.Email Copy the email address from the email you received.Published on Aug 11, 2023Updated on Jan 26, 20265,360Trading Fee Rules FAQ
Trader A (Maker fee: 0.02%; Taker fee: 0.03%) bought 100 contracts of call options (notional is 1 BTC): If trader A is the taker when order filled, so the Trading fee = Min(0.03% × 0.01 × 1 × 100, 7% × 0.05 × 0.01 × 1 × 100) = 0.0003 BTC; If trader A is the maker when order filled, so the Trading fee = Min(0.02% × 0.01 × 1 × 100, 7% × 0.05 × 0.01 × 1 × 100) = 0.0002 BTC.Published on Mar 22, 2024Updated on Mar 21, 20261,073
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