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How can I protect myself from scammers?
Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?Published on Aug 21, 2023Updated on Mar 3, 202612,144How to transfer crypto from Coinbase to OKX?
This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: “This article is © 2025 OKX and is used with permission.” Permitted excerpts must cite to the name of the article and include attribution, for example “Article Name, [author name if applicable], © 2025 OKX.”Published on Jun 19, 2025Updated on Jun 26, 20256How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Mar 4, 2026322How do I enable allowlist? (app)
You can either enter the address or select the address in your address book. If there's no address available, you can select Add recipient on the Address book page. 5. Tap Add recipient > Select the recipient type > Choose the network > Paste the address > Next 6. Enter Address name > Save address If you see the prompt Invalid address when adding a new withdrawal address, possible reasons and solutions include: Tag not filled in: Some cryptocurrencies (e.g., XRP) require a tag.Published on Aug 14, 2023Updated on Apr 17, 20261,917Common scam tactics
Don't easily trust tempting messages. Private transactions carry significant risks. Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices. Stay alert to various enticing messages claiming "high returns." Be cautious when an individual requests upfront payment through unconventional methods, such as wire transfers, gift cards, or cryptocurrencies.Published on Sep 28, 2023Updated on Apr 24, 20262,658How do I enable allowlist? (web)
When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status. If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification. If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date.Published on Aug 14, 2023Updated on Apr 26, 2026418World Cup VIP Exclusive Gift Set FAQ
Please check this page for updates on your shipment status.Why don't I see a claim entry if I became a VIP after the snapshot? Eligibility is based on your VIP tier at the time of the designated snapshot. Only users who met the VIP requirements at that exact point will see the claim entry on their page.I missed the claim window. Can I still apply after it closes? No. The claim window is open for a limited time only.Published on Dec 19, 2025Updated on Apr 24, 2026317US CeDeFi Trade FAQ
We don't review or approve assets as they become available. By trading or interacting with any DEX asset, you assume all risks. Some additional details are captured below: Instant, unvetted listings: anyone can create a token and seed liquidity. Names/tickers aren't unique; only the contract address identifies an asset. Code and control risks: contracts may be upgradable or have admin/mint/blacklist/tax functions that can change behavior after you buy.Published on Nov 4, 2025Updated on Dec 4, 20251How do I find my deposit address and tag/memo/comment?
On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on Aug 22, 2023Updated on Apr 21, 202668,930How do I deposit USD with U.S. Domestic wire transfer?
OKX Inc. is our official legal name.Published on Feb 5, 2025Updated on Feb 12, 20269What should I do if my withdrawal was sent to the wrong user ID (UID)?
Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on Jan 27, 202617How can you protect yourself from a phishing attack?
Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses. For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here.Published on Aug 17, 2023Updated on Apr 17, 20263,707How do I set up wallet release for my DEX trading wallet?
Once the project files are downloaded and unzipped, open the folder named Wallet-Release-main.Run the installation scripti) Mac users Double-click offBoarding_Mac_script.command in the Wallet-Release-main folder. If you see a warning, go to System Settings > Security & Privacy > Security, select Open Anyway > Open Anyway again, then enter your Mac password. If you see an access error: Right-click the Wallet-Release-main folder and select New Terminal at Folder.Published on Sep 24, 2025Updated on Nov 17, 20251How do I level up my trades with Mizar?
Yes, you don't have to pay any upfront payments or monthly subscription fees on Mizar. Additionally, you'll receive 5 USD credits and $10,000 free to trade upon signing up. After the first month, you'll receive a $1,000 free volume to trade.2. Do I need to deposit funds on Mizar to trade? No. Mizar is non custodial. That means you don't need to deposit any funds on Mizar to trade, but you can connect to your exchange with API keys.3. How do I connect OKX to Mizar?Published on Mar 28, 2024Updated on Jan 2, 20265What should I do if there is a payment due for my ACH deposit?
What happens if I don't repay by the deadline? You have 5 days from the date the return was processed to complete the repayment. This deadline is automated and can't be extended. If you fail to repay the amount before the deadline, OKX reserves the right to recover the funds from your existing account balance. This may involve liquidating assets in your account to cover outstanding payments. Failure to resolve the balance can lead to further account restrictions or permanent closure.7.Published on Sep 29, 2025Updated on Mar 13, 20261