Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform. When the network is busy and there are many onchain transactions waiting for confirmation, it can slow down the confirmation speed. This may cause withdrawal cryptos to be delayed.

If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.

This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.

Step 2: The cryptocurrency and network are correct, but the deposit is still not credited? If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.

If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.

This approach helps avoid unfair conversions caused by short-term price fluctuations and ensures equal treatment for all users.Is there still a relationship between OKB and the OKX exchange? OKB is the native gas token of the X Layer public blockchain and is used to pay on-chain gas fees. X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No.

In this case, the old nodes are still able to process blocks mined by the new nodes, even though the blockchain code has changed as a result of the upgrade. With a soft fork, nodes can still operate on the same chain, even if they don't verify or process certain blocks. A hard fork occurs when a newly forked chain is not compatible with the old one, meaning that old nodes will refuse to process blocks generated by the new chain.

If the problem continues, your bank connection may have been interrupted and needs to be re-established. Go to the Manage option under bank account selection, remove your existing linked bank account, and then relink it through Plaid. This'll restore the secure connection between your bank and us.8. How do I check my cash deposit history? You can review your deposit history on the cash deposit page under All deposits.

It’s still recommended to verify: Process path Source Whether there’s abnormal auto-start behaviorHow do I handle risks? Please prioritize “clean / uninstall” actions. Selecting “Minimize / mute / ignore”from the options doesn’t mean the risk is gone.

Funds unavailable for withdrawal may still be available for bank account withdrawal. You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.

If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead Select Reason to close account Instead of closing your account, you can also select to Freeze account Migrate account View tutorials Select Continue to close if you still want to close Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the information

If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?

Market structure risks: low liquidity can cause large slippage, price manipulation, or make selling difficult. Data and impersonation risks: links, socials, and "verified" badges from third parties can be spoofed. Data feeds may be delayed or incomplete.What fees are charged for DEX trades? Service fee: a service fee charged by the wallet provider for optimization. It's clearly shown on the Preview screen when applicable.

If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.

If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.