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What should I do if I want to withdraw assets that are not supported on other platforms?
When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1. If you used a network not...Published on Apr 8, 2025Updated on Feb 3, 20269How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead Select Reason to close account Instead of closing your account, you can also select to Freeze account Migrate account View tutorials Select Continue to close if you still want to close Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the informationPublished on Aug 22, 2023Updated on Feb 13, 20267How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on Nov 6, 2024Updated on Apr 1, 202675Where can I find the minimum deposit amount required for non-BTC?
On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network. You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same pagePublished on Oct 16, 2024Updated on Oct 24, 202554How do I buy crypto with my cash balance?
Once you have made your first cash deposit, you can start buying crypto: Open your OKX app > Buy Log in to your account on okx.com, go to Buy crypto > Express buy Select the crypto you want to buy with cash Enter the cash amount you want to spend or the crypto amount you want to buy and select Next Preview your purchase and select Buy After completing your buy order, your cash balance will be deducted and you will receive your crypto in your My assetsFAQ1.Published on Jan 21, 2025Updated on Dec 5, 2025How do I add funds from portfolio to my Pay balance?
If you want to learn more about Pay, visit here.Published on Feb 11, 2026Updated on Mar 11, 2026How do I share order parameters?
Select the order you want to share: identify the specific order you wish to share. This could be an open, completed, or pending order that contains the trade details you want to discuss. Access the Share option: within the order details panel, locate the Share Order option. This feature allows you to generate a shareable link or a visual representation of your order.Published on May 7, 2025Updated on Sep 10, 20254How do I navigate to and customize notification settings?
Customize price alerts by selecting the assets you want to track.Published on Oct 8, 2025Updated on Nov 6, 202515How do I place a TP/SL with Limit Order?
Placing the order: Order price: $50,000 (the price at which you want to buy Bitcoin) Order size: 1 BTC (the amount you wish to buy) Setting TP/SL: TP trigger price: $55,000 (the price at which you want to take profit) SL trigger price: $45,000 (the price at which you want to stop loss) In this example, when the market price of Bitcoin reaches $55,000, the TP order will be triggered, and you'll sell your 1 BTC to lock in profits.Published on May 31, 2024Updated on Feb 12, 2026281What's a limit order?
If you want to buy BTC immediately, you can place a market order and enter the total order amount, such as 40 USDC. After placing the order, it will be executed instantly. In a rapidly fluctuating market, the final execution price may not be exactly 53,000 USDC. It will be based on the real-time market price and may be higher or lower than 53,000 USDC.Published on Aug 22, 2023Updated on Apr 3, 2026175How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on Aug 22, 2023Updated on Apr 3, 2026457How do I create passkeys? (app)
If you want to create your passkey with your current device, select Continue and complete the biometric authentication/PIN code on your device Select Continue to create a passkey with your current device 7.Published on Aug 16, 2023Updated on Mar 31, 202612,919How do I add OKX widget on my phone?
Customize the trading pair(s) you want to view on your lock screen. Options may vary depending on the widget type Select the trading pair that you want to feature Select Done after the edits If you want to remove a lock screen widget, you can long-press the lock screen > Customise > Find the lock screen widget you want to remove > Tap the delete icon on the widget > Done.Published on Aug 15, 2023Updated on Apr 1, 20265,868How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Mar 19, 20269My phone isn't working, what should I do?
For your security, you won’t be able to withdraw funds within 24 hours after changing your phone number.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web).Published on Aug 1, 2024Updated on Jan 27, 20267