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How do I check if an email is officially from OKX via EML file?
Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on Mar 4, 2026FAQ15How to fix passkey error 50162 on Android devices
You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions. Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services.Published on Dec 8, 2025Updated on Dec 26, 2025FAQ1,476Open interest limits of contracts
Single user position limits In any specific futures, if the open positions and orders (across the main and sub-accounts) reach or exceed the maximum limits of open position percentage per user and open position limit per user, position limit rules will apply to the main and sub-accounts. Once the position limit rules are triggered, the system rejects any new opening orders in this futures. Reduce-only orders are not restricted by this rule.Published on Mar 22, 2025Updated on Feb 3, 2026Product documentationHow do I fix common issues with DEX trading wallet passkeys?
How do I transfer my assets if my device doesn't support passkeys? Asset transfers must always be approved with your personal passkey. Our platform cannot modify or use your passkey on your behalf. If your device doesn't support passkeys, you have two options: Switch to a supported device (iOS 17+ or Android 14+ with Google Services enabled). Use wallet release to transfer control of your wallet and manage assets independently.9.Published on Nov 4, 2025Updated on Nov 17, 2025FAQ1How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Here's how you can verify that the assets we claim to hold are true and that no user holds negative net equity: Go to our Proof of Reserve page and select Liability report Download the zk-STARK file and save it in a new folder Unzip the file to extract a "sum_proof_data.json" file Download the OKX open-source verification tool: zk-STARKValidator Save the OKX open-source verification tool, zk-STARKValidator, and the "sum_proof_data.json" file together in the new folder created in Step 2.Published on Oct 21, 2024Updated on Feb 11, 2026FAQ91How do I set up wallet release for my DEX trading wallet?
If you see a warning, go to System Settings > Security & Privacy > Security, select Open Anyway > Open Anyway again, then enter your Mac password. If you see an access error: Right-click the Wallet-Release-main folder and select New Terminal at Folder. Type chmod 755 offBoarding_Mac_script.command and press Enter. Double-click offBoarding_Mac_script.command again. After setup, you'll see a node_modules folder and a .env file. On Mac, .env files may be hidden. Press Command + Shift + .Published on Sep 24, 2025Updated on Nov 17, 2025FAQOKX Learn to Earn with OKX and TON (The Open Network) event rules
You can learn about the TON ecosystem and their partnership with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 14 Dec 2023, 00:00 UTC - 28 Dec 2023, 00:00 UTC.How do I participate? Read the provided learning materials and answer all the questions in the quiz. Claim your reward after correctly answering all the questions in the quiz.Published on Dec 14, 2023Updated on Aug 28, 2025FAQ779How do I verify OKX's ownership and balance of the wallet address?
This article will guide you through the process of how to verify OKX's ownership and balance of the wallet address via OKX's reserve snapshot file and open source reserve verification tool.What should I prepare before verification? 1. Open the verification tool, select the zip file to download You can see the following two tools in the folder: VerifyAddress: verify ownership of reserve address.Published on Sep 26, 2023Updated on Jan 26, 2026FAQ996Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Each folder contains two JSON files named "sum_proof.json" and 'sum_value.json' files Download the OKX open-source verification tool zk-STARKValidator Save OKX open-source verification tool zk-STARKValidator and the sum proof data folder together in the newly created folder from step 1.Published on May 10, 2023Updated on Sep 8, 2025FAQ179OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
You can learn about the TON ecosystem and their partnership with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 29 December 2023, 00:00 UTC - 21 January 2024, 23:59 UTC.How do I participate? Read the provided learning materials and answer all the questions in the quiz. Claim your reward after correctly answering all the questions in the quiz.Published on Dec 26, 2023Updated on Aug 28, 2025FAQ4,135How to prevent phishing emails?
Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?”Published on Jun 24, 2025Updated on Dec 16, 2025FAQ3Crypto gift FAQ
Once on the app, select Menu to enter the functions menu, before selecting Crypto gift There are two ways for a recipient to redeem their gifts: If a user sends you a gift link, you can open the link to receive the gift. Select the Open gift option to load the gift If a user sends you a gift code, head to the Product Page > Gifts, select the “+” symbol and then select Open gifts. After that, enter the code to open the gift.Published on Sep 26, 2024Updated on Mar 4, 2026FAQ1,090How do I set up a recurring buy plan?
What's recurring buy and how does it work? Recurring buy allows you to automate your crypto purchases on the schedule of your choice. You can set up a daily, weekly, every 2 weeks, or monthly plan to build your portfolio by purchasing crypto at consistent and fixed intervals. Example: if you set up a plan to buy $30 of BTC weekly starting on a Tuesday, you'll automatically buy $30 worth of BTC every Tuesday that follows.Published on Jan 23, 2025Updated on Dec 31, 2025FAQ50How do I identify OKX official accounts?
Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX via EML file?” to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,363