All
FAQ
Announcements
Product documents
Why is there a minimum deposit amount for non-BTC?
The minimum deposit amount is set to ensure the financial efficiency and effectiveness of each transaction, avoiding management costs and fee wastage from small deposits. Transaction efficiency: The platform sets a minimum deposit amount to ensure that each deposit has a certain financial value, preventing increased management costs due to small deposits. On-chain deposit logic: Our platform is a...Published on Oct 16, 2024Updated on Sep 3, 2025FAQ32How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026FAQ113What onboarding information is required for the non-profit organization (NPO)?
What's a non-profit organization (NPO)? An NPO is an entity, often tax-exempt, that seeks to serve the public good rather than make a profit. NPOs can operate within one jurisdiction or internationally and can include foundations, charities, non-governmental organizations, political organizations, volunteer service providers, research institutes, and professional organizations.Who are the key persons for an NPO?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ71Where can I find the minimum deposit amount required for non-BTC?
What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select...Published on Oct 16, 2024Updated on Oct 24, 2025FAQ51My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.Published on Aug 1, 2024Updated on Jan 27, 2026FAQ7How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
What’s the difference between Total PnL, Grid Profits, and Unpaired PnL on my bot? Total PnL shows your bot’s overall profit or loss at any given moment. It’s an accurate snapshot of your bot’s performance, as it combines both realized and unrealized gains. Grid Profits and Unpaired PnL are components of the Total PnL. They’re displayed separately to help you better understand what’s driving your...Published on Jun 20, 2025Updated on Nov 26, 2025FAQ49Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves. Each account shows balances in USD for various tokens (e.g., BTC, ETH). To handle these balances, we separate its balances into non-negative equities and debts for each token. This way, we only work with positive numbers, making it easier to handle calculations and avoid errors.Published on Oct 21, 2024Updated on Feb 11, 2026FAQ89Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025FAQ178Address type upgrade FAQ
Example 2: Entry 1: (Standard) Address A Entry 2: (Universal) Address A Entry 3: (EVM) Address A These addresses will be merged to Entry 3, which allows withdrawals of any crypto selected for EVM compatible networks.How does the verification period works after the address type upgrade? If you have multiple entries for the same address with different verification statuses, examples: Entry 1: (Standard) Address A is non-verified. Entry 2: (Universal) Address A is verified until next week.Published on Aug 26, 2025Updated on Dec 30, 2025FAQ858How to prevent phishing emails?
The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.Published on Jun 24, 2025Updated on Dec 16, 2025FAQ3Crypto Tax Reporting
A simple illustration on how this form works: Let's say UserXYZ on the OKX exchange platform bought 0.1 BTC for $1,000 on 1/1/2025 with a transaction fee of $10 and later on sold 0.1 BTC on 1/2/2025 for $1,500. A form 1099-DA will be issued to UserXYZ from OKX and a copy of the 1099-DA will be shared with the IRS.Published on Sep 24, 2025Updated on Feb 13, 2026FAQOKX Enhanced Liquidity Program
New ELP buy orders can’t exceed the non-ELP best buy price, and new ELP sell orders can’t be below the non-ELP best sell price. Otherwise, ELP orders will be canceled due to price restrictions. ELP orders aren’t allowed if there aren’t non-ELP orders in the order book. Market movements could cause pending ELP buy orders to exceed the non-ELP best buy price, or ELP sell orders to be below the non-ELP best sell price. These ELP orders will become invalid for matching but still pending.Published on Nov 26, 2025Updated on Jan 13, 2026Product documentationBorrow in spot mode
Validation for non auto-borrow orders When placing non auto-borrow orders, the adjusted equity in the account should be greater than or equal to the frozen margin inclusive of the current order placed, and the available balance of the crypto should be greater than or equal to the amount required for this order. Example: A trader has 1 BTC and 10,000 ETH in their account.Published on Sep 19, 2024Updated on Nov 18, 2025Product documentationWhat should I do if I deposit BTC less than minimum amount?
For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on Feb 12, 2026FAQ27How do I start trading cryptocurrency on OKX with Smart Trading?
Whether you're a crypto newbie dipping your toes into the market for the first time or a seasoned trader looking to optimize your strategies, Smart Trading has something for everyone. Here's how each product caters to different hands-on and hands-off preferences: For the hands-off crypto trader Copy trading: embrace the ultimate "set-it-and-forget-it" approach by mirroring the trades of experienced traders.Published on Apr 7, 2024Updated on Oct 15, 2025FAQ71