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Know Your Business (KYB) FAQ
KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on Jan 29, 2025Updated on Sep 27, 2025FAQ30What onboarding information is required for a family office?
Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ66What attestation do we need to agree to when verifying as an institutional customer?
Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on Feb 5, 2024Updated on Oct 8, 2025FAQ131What onboarding information is required for a privately owned company?
For example: Company Registration Certificate or Business Registration Certificate (or equivalent official document, such as a Business License) Partnership Agreement (if your company is a partnership) Memorandum and Articles of Association Register of directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Complete the following template to finish verificationPublished on Oct 13, 2023Updated on Feb 12, 2026FAQ272What are Source of Funds (SoF) and Source of Wealth (SoW)?
If you purchase 100 USDT via the P2P trading on OKX, and the money used to buy the 100 USDT comes from your salary, you only need to select Employment Income as the source of funds. Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance.Published on Dec 24, 2024Updated on Mar 4, 2026FAQ715Introducing USD deposits and withdrawals
Fees and processing times Payment method Currency Channel Deposit Fees Withdrawal Fees Processing Time Local bank Transfer USD Domestic wire transfer N/A $30 Up to 3 business days, depending on your sending/receiving bank Bank transfer (ACH) N/A N/A Deposits are instant. However, they may be on hold for a brief period of time before they can be withdrawn Withdrawals may take up 3 business days* Note: Business day refers to the local business day of the currency country.Published on Feb 14, 2025Updated on Mar 3, 2026FAQ13Introduction of rules on OKX Connect
As long as your business platform provides the below cryptocurrency services, you can apply to join in the OKX Connect project: Trading aggregator platform Trading strategy platform Technical strategy provider Trading bot platform Asset management and payment platform Social trading community 2.Published on Feb 9, 2026Updated on Mar 2, 2026Product documentationWhat onboarding information is required for the government-owned enterprise?
For example: Certificate of incorporation or business registration certificate (or equivalent official document, such as a business license) Articles of association Register of directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a boardPublished on Oct 13, 2023Updated on Mar 13, 2026FAQ61Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on Jan 29, 2025Updated on Sep 27, 2025FAQ39What onboarding information is required for a fund?
For example: Certificate of incorporation or business registration certificate (or equivalent official document, such as a business license) Articles of association Register of directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Note:For public funds, only the articles of association are required.Complete the following template to finish verification SignPublished on Oct 13, 2023Updated on Feb 12, 2026FAQ108What onboarding information is required for a privately owned financial institution?
Privately owned financial institutions are entities such as money services businesses (MSBs), money transmitters, broker-dealers, or banks. These entities are not publicly traded and have less than 50% government ownership.Who are the key persons for a privately owned financial institution?Published on Oct 13, 2023Updated on Sep 27, 2025FAQ119Why can’t I see or use my crypto balance?
Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy. If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ3How do I withdraw USD with U.S. Domestic wire transfer?
After the funds leave OKX, it generally takes 1-3 business days to arrive at the receiving bank. Actual timing varies depending on your bank's processing time.Published on Feb 5, 2025Updated on Dec 3, 2025FAQ10How do I deposit USD or USDG with Bank transfer (ACH)?
ACH deposits typically take three to five business days to complete.6. Why is my ACH transaction still under "processing" status? Our banking partner submits ACH payments once per business day. If your transaction shows as 'Processing,' rest assured that it'll automatically update to 'Complete' once the bank finalizes the batch. ACH deposits typically take three to five business days to fully clear after submission.7.Published on Jan 10, 2025Updated on Feb 12, 2026FAQ2What onboarding information is required for a Publicly Traded Company?
Provide organizational documentation Provide organizational documentation that regulates and binds the publicly traded company and establishes its control and management structure. Provide identifying information Provide identifying information for the publicly traded company, such as your institution’s legal full name, registration number, incorporation date, registration address, principal place of business, institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ76